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About the Role
This role is responsible for the day-to-day execution and operational performance of the partner-facing team, leading a team of Partnerships Managers and Partnership Enablement Specialists. It is a cross-functional leadership role focused on strategic account management, revenue growth, operational excellence, and people leadership, accountable for partner outcomes and building systems to scale impact.
Responsibilities
- Lead, coach, and develop a team of Partnerships Managers and Enablement Specialists.
- Provide strategic direction to senior team members and support junior talent.
- Foster a high-performance, accountable, and collaborative team culture.
- Remove barriers and enable the team to operate at maximum effectiveness.
- Use Salesforce and analytics tools to monitor partner performance and inform decision-making.
- Build and refine reporting frameworks and operational processes.
- Identify trends, risks, and opportunities across the partner portfolio and translate them into actionable strategies.
- Promote a strong culture of data-driven decision-making.
- Lead Quarterly Partner Strategy Reviews (PSRs) with internal leadership.
- Ensure high-quality execution of Quarterly Business Reviews (QBRs) and ongoing strategic partner touchpoints.
- Translate complex partner data into clear, actionable insights for executive stakeholders.
- Support the team in identifying and executing revenue expansion and strategic growth opportunities.
- Provide guidance on complex negotiations, renewals, and strategic account planning.
- Maintain accurate tracking of partner health, risks, and opportunities in Salesforce.
- Partner closely with Sales, Strategy, Product, Operations, and Clinical teams.
- Lead or contribute to strategic initiatives such as partner expansion programs, RFP/RFI responses, and data integrity improvements.
- Act as a connector between internal teams and external partners.
- Design and optimize scalable partner processes and playbooks.
- Identify operational inefficiencies and implement tools and process improvements.
Requirements
- 7+ years of experience in Partnerships, Customer Success, Business Development, or B2B Operations.
- Proven people leadership experience, including coaching and developing high-performing teams.
- Experience managing hybrid teams of senior individual contributors and enablement functions in a fast-paced, scaling environment.
- Strong track record of managing teams responsible for large, complex, high-value accounts.
- Experience leading cross-functional initiatives in dynamic organizations.
Skills
- Proficiency in Salesforce and analytics tools.
- Strong commercial acumen.
- Exceptional communication and stakeholder management skills.
- Ability to influence senior internal and external stakeholders.
- Ability to balance strategic thinking with hands-on operational execution.
- Customer-obsessed mindset.
- Strong judgment and problem-solving skills.
- Comfortable operating in both strategic and detail-oriented execution layers.
- Entrepreneurial mindset.
- Strong executive presence.
- English required.
- Bilingualism (English/French) is a strong asset.
- Experience in virtual care, employee benefits, or group insurance within the Canadian market (Nice-to-Have).
Location
- Montreal
- Toronto
Work Type
- Hybrid work: 3 days/week in our Montreal or Toronto offices
- Remote roles
Experience Level
- 7+ years of experience
- Managing managers is an asset
Benefits
- Access to the Dialogue app and virtual mental health support for you and your family
- Fully funded insurance
- Health spending account
- Dental coverage
- Fitness reimbursement
- 4 weeks vacation
- 9 wellness days
- 1 volunteer day
- Work abroad up to 4 weeks/year
- Incentive plans
- Referral bonuses
- RRSP matching
- Learning via Coursera
- External training budget
- Mentorship
- Optional parental leave top-up
About the Company
- At Dialogue, your well-being is our priority.
- Taking care of others also means taking care of our team!