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About the Role

The Career Coach supports Goodwill Central Texas employees by promoting engagement, identifying long-term goals, and removing barriers to professional growth. This role involves building relationships, providing resources, and facilitating problem-solving to help employees achieve their education, training, and employment objectives across all Goodwill divisions.

Responsibilities

• Establish trusting relationships with employees and maintain consistent communication to monitor progress.
• Collaborate within Goodwill Central Texas to connect clients with relevant trainings and services.
• Build alliances with business line management to ensure business success and employee engagement.
• Observe and address worksite behaviors that may impact employee retention.
• Support employees in assessing and identifying services needed to achieve individualized goals.
• Identify short and long-term goals within career plans, track acquisitions, and support transitions.
• Coordinate with internal and external resources to support employment stability.
• Intervene effectively in crisis situations with applicable interventions and follow-up plans.
• Provide coaching in financial areas, including saving, budgeting, banking, and credit repair.
• Maintain complete and accurate employee records in ECM and other required databases, adhering to data entry and confidentiality protocols.
• Complete screening and intake for clients.
• Synchronize with organizational needs by providing field insights and knowledge.
• Highlight organizational growth opportunities or areas for improvement within the Employee Services Program.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Social Work, Psychology, Sociology, Vocational Rehabilitation, Education, Human Services, Counseling, or a similar/related field.
• Exceptional oral and written communication skills.
• Proficient in Windows-based computer applications.
• Knowledge of client assessment skills, community resource coordination, career planning principles, employability skills, and crisis intervention.
• Knowledge of best practices in serving marginalized populations.
• Minimum of one year of experience providing case management services to underserved populations.
• Ability to conduct and/or translate training sessions bilingually is preferred.
• Master’s Degree in Social Work, Psychology, Counseling, Sociology, Vocational Rehabilitation, Education, or Human Services is preferred.
• Professional licensure (e.g., LMSW, CRC, LPC, LMFT) is preferred.
• Bilingual (Spanish, ASL, Arabic, Farsi) is preferred.
• Texas Driver’s License, good driving record, liability insurance, and a reliable vehicle for travel are preferred.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds.
• Frequently required to walk, balance, stoop, kneel, crouch, and talk or hear.
• Ability to cope with and tolerate moderate levels of stress.
• Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus.
• Post-offer background check is required.

Skills

• Case management
• Client assessment
• Community resource coordination
• Career planning
• Employability skills
• Crisis intervention
• Serving marginalized populations
• Bilingual communication (Spanish, ASL, Arabic, Farsi)
• Financial coaching
• Budgeting
• Saving and long-term planning
• Banking options
• Credit checks and repair
• Problem-solving
• Decision-making skills
• Record keeping
• Data entry
• Confidentiality protocols
• Screening
• Intake
• Training facilitation

Location

• Texas

Work Type

• Full-time

Experience Level

• Minimum of one year of experience

Education Level

• Bachelor’s degree
• Master’s Degree preferred
• Professional licensure preferred

About the Company

• Goodwill Central Texas supports individuals employed within the organization.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.