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About the Role

This is an opportunity to be part of an innovative and passionate hotel team at Fairmont Austin, a luxury property offering 1,048 guestrooms and suites and over 140,000 square feet of meeting and event space.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Lead and manage all aspects of the Royal Service department, ensuring all service standards are followed.
• Ensure the updating and maintenance of the hotel’s telephone system.
• Communicate and analyze guest feedback results and take appropriate action to improve guest satisfaction.
• Check and approve monthly telephone statements.
• Handle transient reservations.
• Follow Forbes Standards and ensure the team masters our Forbes standards.
• Ensure all loyalty guests’ preferences are met through our Loyalty reports.
• Have complete knowledge of the hotel’s emergency procedures.
• Handle guest concerns and react quickly, logging and notifying proper areas.
• Establish and maintain effective communication with all departments, particularly Front Office, Housekeeping, and Engineering.
• Conduct regularly scheduled departmental meetings.
• Manage the departmental budget.
• Balance operational, administrative, and colleague needs.
• Follow all safety policies.
• Perform other duties as assigned.

Requirements

• Previous leadership experience in a similar capacity required.
• Previous PMS experience required.
• Computer literate in Microsoft Window applications required.
• Must possess a professional presentation.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Location

• Austin

Work Type

• Full-Time
• Permanent

Experience Level

• Leadership experience in a similar capacity

Education Level

• University/College degree in a related discipline an asset

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401k
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

About the Company

• Fairmont Austin is Austin's largest luxury property, offering 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
• Accor is a worldwide leader in hospitality.
• We welcome you as you are and provide opportunities for you to find a job and brand that matches your personality.
• We support you to grow and learn every day, making sure that work brings purpose to your life.
• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Discover the life that awaits you at Accor, visit https://careers.accor.com/
• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
• A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience.
• Feel Valued, Feel Sparked, We Are One.

Equal Opportunity

• Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.