About the Role
This role plays a critical part in delivering an exceptional customer experience by coordinating measurements, installations, and communication between customers, sales, and installation crews.
Responsibilities
- Schedule customer measurement and installation appointments
- Coordinate installation crew schedules to maximize efficiency and productivity
- Review sales orders and final measurements for completeness and accuracy before installation
- Provide exceptional customer service and professional phone support
- Maintain accurate scheduling information and data within company systems
- Assist with additional administrative and office responsibilities as needed
Requirements
- Previous administrative experience, preferably in a construction or home improvement environment
- Excellent customer service and professional telephone etiquette
- Strong computer skills with experience using scheduling software, spreadsheets, and data entry systems
- Highly organized with exceptional attention to detail
- Ability to multitask and prioritize effectively in a fast-paced environment
- Strong communication and time management skills
Skills
- Scheduling software
- Spreadsheets
- Data entry
- Customer service
- Professional telephone etiquette
- Organization
- Attention to detail
- Multitasking
- Prioritization
- Communication
- Time management
Location
- Buffalo
Work Type
- Full-time
- Monday-Friday schedule (8:30 AM-5:00 PM)
Salary/Compensations
- Competitive hourly pay
Benefits
- Health, dental, and vision coverage
- FREE $10,000 Life Insurance Policy
- 401(k) with company match up to 4%
- Paid holidays, vacation, and NYS sick time
- Opportunities for advancement and internal promotions
About the Company
- Comfort Windows & Doors is proud to be an equal opportunity employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
