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About the Role

Account Management sits at the heart of the agency. As a Senior Account Manager, you will work closely with every department and client stakeholders to independently lead and support client accounts. You will become a trusted point of contact for clients, helping to deliver impactful social and influencer campaigns across a diverse portfolio of brands. You will play a key role in managing the full lifecycle of influencer and social campaigns, from strategy and planning through to execution and reporting. You will collaborate with internal teams and clients to deliver exceptional work across a variety of industries. Alongside this, you’ll support and mentor junior team members.

Responsibilities

Responding to client briefs, coordinating members of the accounts team to develop bold and effective creatives that are informed by competitive and consumer trends to help achieve clients’ campaign objectives.
Writing clear and impactful proposals and crafting persuasive pitches to bring to life our strategy, creatives, and recommendations.
Building a rapport with clients to gain a thorough understanding of their business and objectives, translating this into a client briefing form and ensuring that all requirements are reflected in influencer selection and throughout the content creation process.
Oversight of multiple campaigns simultaneously, liaising with your campaign teams constantly to stay up to date on the progress of each campaign and flagging any concerns or potential issues to the team as soon as possible, alongside suggested solutions.
Sharing clear and thorough updates and reporting with clients regularly over email, phone calls and face-to-face meetings, while providing recommendations and expertise at every stage of the campaign.
Presenting clearly and confidently to key stakeholders in pitches, kick-off meetings and post-campaign analysis meetings.
Involvement in new business representing account management as part of the pitch team.
Continual forward-thinking and proactive ideation of additional activity that Socially Powerful could propose to clients, based on a detailed knowledge of their business, objectives and upcoming focuses.
Building strong relationships with your clients and proactively unlocking routes to grow the accounts you lead.
Acting as a mentor and manager for junior team members, facilitating their learning and development, aiding their professional growth into well rounded marketeers.

Requirements

3-5 years of experience working for a brand or in a client servicing role at an agency, dealing with high-profile clients.
Experience working within the beauty industry is desirable.
Genuine passion for influencer and social media marketing.
Experience upselling ideas to clients, and ability to present confidently to stakeholders at all levels, to ultimately grow accounts.
Exceptional organisation and ability to independently manage multiple campaigns to an extremely high standard, in a fast-paced environment, while always maintaining an eye for detail.
Ability to stay calm under pressure and deal with problems in a logical and efficient way.
Excellent communication skills and the ability to tailor communication and build relationships with stakeholders at all levels, both internally and externally.
Experience in all agency meetings and collaborating with different types of agencies.
Demonstrable experience delegating and prioritising an ever-changing workload.
Demonstrable experience as a project lead on sizable client accounts, coordinating members of the Accounts, Planning and Strategy teams to deliver impactful campaigns.
Previous line management experience, with a track record of coaching, developing and supporting junior team members to grow their skills and confidence.

Skills

Influencer marketing
Social media marketing
Client servicing
Campaign management
Strategy and planning
Content creation
Reporting
Client relationship management
Team leadership
Mentoring
Project management
Communication
Presentation skills
Upselling
Problem-solving
Time management
Attention to detail

Location

Work Type

Hybrid (3 days in office)

Experience Level

Senior

Benefits

14 days paid vacation, plus an additional day for your birthday
Health, dental and vision insurance
401(k) Retirement Plan

About the Company

Socially Powerful is a global social media marketing agency offering bespoke, end-to-end services to our clients.
Our rapidly growing team of creatives, strategists, designers, editors and account managers work together to create impactful content for our list of global brands, covering FMCG, fashion, beauty, and tech.
We are looking to expand our Accounts team within the US, and our agency is seeking an enthusiastic individual to be at the forefront of building our US team, delivering exceptional campaigns with our current and forthcoming clients.