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About the Role
The incumbent is responsible for accurately and efficiently managing patient appointments and inquiries under general supervision, requiring strong problem-solving skills and a commitment to high ethical standards in a fast-paced environment.
Responsibilities
- Manage high-volume appointment scheduling and phone calls.
- Schedule appointments according to established protocols.
- Obtain, verify, and input patient information into the scheduling system.
- Conduct insurance verification.
- Provide high-quality customer service to patients.
- Maintain courteous and professional behavior during patient interactions.
- Resolve or escalate patient inquiries.
- Route calls to appropriate departments.
- Perform additional duties as assigned by management.
Requirements
- High School Diploma or GED.
- Strong organizational and communication skills.
- Excellent typing skills.
- Friendly telephone etiquette.
Skills
- Problem-solving
- Analytical skills
- Multi-tasking
- Microsoft Office proficiency
- Medical terminology knowledge
- Bilingual in Spanish
Location
- Lake Grove, NY
Work Type
- Full time
- Monday - Friday
- Some weekends and evenings may be required
Experience Level
- 6 months of clerical experience preferred
- Experience in a physician practice preferred
- Call center experience preferred
- Experience with appointment scheduling systems preferred
Education Level
- High School Diploma or GED
Salary/Compensations
- $18.30 - $22.87 per hour
About the Company
- Stony Brook Internists, UFPC
- Stony Brook CPMP
- StaffCo is a Professional Employer Organization (PEO) responsible for employment aspects including payroll and HR services.
Equal Opportunity
- CPMP provides equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
- CPMP prohibits any form of workplace harassment based on protected status.