Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Supervise the delivery of services provided by Client Care Coordinators (Social Workers) to enhance existing services to homeless families. This includes assessment, bio-psychosocial development, crisis intervention, counseling, client advocacy, and referrals. Ensure recommendations for achievable goals are implemented on each family’s service plan, leading to permanent housing and strengthening permanency outcomes for clients in shelter.

Responsibilities

Manage and supervise a team of Client Care Coordinators, including recruitment, training, supervision, evaluation, and scheduling.
Guide client care coordinators in developing, implementing, and achieving program goals.
Handle administrative, operational, and programmatic issues affecting client care coordinator staff.
Assign cases to client care coordinators for newly admitted clients.
Ensure timely completion of comprehensive bio psychosocial assessments for each client.
Work effectively as part of a multi-disciplinary team to enhance client engagement and service delivery.
Enhance the delivery and coordination of mental health and related services to clients in shelter.
Ensure Client Care Coordinator reports are clearly written and capture assessment findings and recommendations.
Confer and consult with professional and technical personnel in implementing a multidisciplinary approach to client care.
Ensure Client Care Coordinators provide short-term counseling, outreach, crisis intervention, risk assessment, safety planning, and psycho-education.
Collaborate with ACS and/or prevention services agencies, and participate in conferences to advocate for clients.
Ensure Client Care Coordinators provide appropriate referrals and linkages to mental health providers, government agencies, and community-based services.
Serve as agency/program liaison between DHS, government agencies, community-based organizations, and groups.
Develop and implement group work for Client Care Coordinators to address family issues and enhance life skills.
Ensure Client Care Coordinators complete all documentation in a timely manner.
Ensure Client Care Coordinators assess clients/families for supportive housing, complete applications, and accompany residents to interviews when needed.
Ensure Client Care Coordinators complete and discuss exit summaries with clients, and provide referrals and supportive services for their new community.
Participate in family meetings with case work and housing teams to discuss planning efforts and progress.
Network and establish linkages with government and community-based organizations to create resources.
Work in collaboration with the Director of Social Services and Housing Coordinator to ensure services lead to permanent housing placement.
Complete special projects and assignments as needed.
Work one late shift per week (11 am - 7 pm).
Provide on-call crisis intervention support to Client Care Coordinators.
Perform other duties as assigned.
Manage, review, and monitor Client Care Coordinators’ maintenance of client records (paper and electronic) through case audits.
Ensure internal and external quality assurance standards are met.
Provide training to new and existing Client Care Coordinator staff.
Provide individual and group supervision to Care Coordinators.
Ensure high-risk cases are monitored closely and serviced effectively.
Provide support and guidance on high-risk and challenging cases.
Collect and analyze data on client services to evaluate team success.
Provide Client Care Coordination services in the absence or vacancy of Client Care Coordinator staff.
Facilitate effective communication with other staff in an interdisciplinary context.
Participate in and contribute to staff meetings and policy/procedure development.
Participate in trainings and staff-development activities.
Provide professional development to Client Care Coordinators to enhance skill-sets.
Work in collaboration with site leadership to provide training and consultation to shelter staff.
Ensure staff attend CORE trainings within six months of employment.

Requirements

Must be a Licensed Clinical Social Worker (LCSW) in the state of New York.
Minimum of 3-5 years of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services.
At least two years of supervisory experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services.
Knowledge in three or more of the following areas: supervision of social workers, client assessment/service plan development/case management, child and adolescent development, parent-child relationships/family dynamics/diagnostic classifications, mental health and emotional/behavior health, Child Welfare policies and procedures, Government Entitlements (TANF, Social Security, Medicare etc.), working with diverse cultures and ethnicities, strengths-based/solution-focused/family-centered practice, facilitating groups for adults.
Excellent oral and written communication skills.
Strong interpersonal skills.
Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe.

Skills

Supervision of social workers
Client assessment
Service plan development
Case management
Child and adolescent development
Parent-child relationships
Family dynamics
Diagnostic classifications
Mental health
Emotional/Behavior health
Child Welfare policies and procedures
Government Entitlements (TANF, Social Security, Medicare etc.)
Working with diverse cultures and ethnicities
Strengths-based practice
Solution-focused practice
Family-centered practice
Facilitating groups for adults
Spanish proficiency (a plus)
Oral communication
Written communication
Interpersonal skills
MS Office proficiency
Outlook proficiency
Excel proficiency
PowerPoint proficiency
Adobe proficiency
Crisis intervention
Client advocacy
Referrals
Team leadership
Data analysis
Networking

Location

New York

Work Type

Full-time
Onsite

Experience Level

3-5 years of experience in social services
2 years of supervisory experience

Education Level

Licensed Clinical Social Worker (LCSW)

About the Company

Children’s Rescue Fund is an Equal Opportunity Employer.

Equal Opportunity

We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.