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About the Role

Fred Victor Bethlehem United Shelter is a 70-bed site for women, men and couples who are homeless and facing challenges such as living with severe mental health issues and dealing with substance use. Clients are allowed to have their pets while staying at the shelter. We offer a supportive and collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference.

Responsibilities

Perform administrative tasks including answering the phone, processing client intakes and discharges, and tracking statistical information.
Record client notes, intake forms, and discharge plans in accordance with Toronto Shelter Standards and Fred Victor’s policies and procedures.
Support residents with daily needs, including informal counseling, basic core case management services, and medication documentation.
Conduct hourly room checks and building rounds.
Clean, launder, and strip beds.
Complete statistics as assigned by the Senior Manager.
Follow up in a timely manner with clients and other team members.
Clearly communicate with clients and other team members.
Work with clients who are living with a partner in the shelter.
Provide appropriate referrals, information, and advocacy to other support services to assist clients in meeting goals outlined in their case plans.
Develop, facilitate, and evaluate weekly Support Groups for shelter residents.
Use emergency building systems and follow fire procedures.
Meet monthly with the Shelter Supervisor for supervision.
Liaise and support external agency staff while they are onsite delivering support services to clients.
Communicate and demonstrate appropriate professional boundaries with clients, staff, and community partners, and abide by all Fred Victor Centre’s policies and procedures (e.g., Anti-Harassment and Discrimination and the Staff Code of Conduct).
Engage in crisis intervention and conflict resolution.
Work in accordance with the Ontario Occupational Health and Safety Act.
Participate in the ongoing evaluation, development, and review of shelter programs, policies, and procedures.
Work on organizational committees and participate in planning special events as negotiated with the Senior Manager.
Perform other duties as assigned.

Requirements

Possess a strong administrative background and proven computer skills.
Have 2 years of experience in a shelter setting.
Educational background in social services or human services, including continuing education aimed at deepening practice in working with vulnerable individuals.
Direct experience working from a client-centered approach with chronically homeless adults from diverse racial and ethnic backgrounds, who experience barriers to services due to physical and mental health, substance use, social isolation, abuse, sexual orientation, history in the criminal justice system, recent immigration, or who are transgender, or have pets in their care.
Strong assessment, informal counseling, analytical, and group facilitation skills.
Highly developed ability to plan and prioritize work while remaining adaptable and flexible.
Strong skills in crisis intervention and conflict resolution, with sound problem-solving and decision-making abilities.
Extensive knowledge of community-based resources for low-income people.
Ability to network with external agencies to meet client needs.
Ability to work productively within a team setting and independently.
Ability to constructively give and receive feedback.
Ability and comfort to work in isolation with limited direct day-to-day supervision.
Must have completed or be in the process of completing the mandatory Toronto Shelter Standards certificate training.
Must have completed Naloxone Training, CPR/First Aid.
A Police Record Check is required by the final candidate prior to hiring.

Skills

Administrative tasks
Client intake and discharge processing
Statistical information tracking
Client note recording
Informal counseling
Core case management services
Medication documentation
Room checks
Building rounds
Cleaning
Laundering
Bed stripping
Client follow-up
Communication
Referrals
Information provision
Advocacy
Group facilitation
Emergency building systems operation
Fire procedures
Liaising with external agencies
Professional boundary communication
Crisis intervention
Conflict resolution
Problem-solving
Decision-making
Networking
Teamwork
Independent work
Feedback reception and provision
Computer skills
Organizational skills
Written communication
Oral communication
Understanding of systems causing homelessness, poverty, and discrimination
Knowledge of after-hours services in the GTA
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
SMIS
Pirouette
Nutrition and cooking (asset)
Non-violent crisis prevention and intervention (asset)
French language fluency (asset)

Location

1161 Caledonia Road, North York, ON M6A 2W9

Work Type

Full-Time
Contract

Experience Level

2 years of experience in a shelter setting

Education Level

Educational background in social services or human services including continuing education aimed at deepening practice in working with vulnerable individuals.
Mandatory Toronto Shelter Standards certificate training (completed or in completion)
Naloxone Training
CPR/First Aid

Salary/Compensations

$29.40 per hour

Benefits

7% Vacation Pay
Access to employee and family assistance plan

About the Company

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto.
Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are committed to ending homelessness, one person at a time.
With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us.
Many members of the management team started in relief and front-line roles.

Equal Opportunity

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential.
We welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived experience.
If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance.
We strive to provide reasonable accommodation whenever requested.
Information received relating to accommodation requests will be treated with confidentiality.