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About the Role

The Health Promoter is responsible for supporting the health and well-being of residents at Casa Colibri. This role involves monitoring site safety, responding to emergencies, managing conflict resolution, and providing administrative support. Additionally, the Health Promoter will offer one-on-one health education and treatment adherence support to residents. Ideal candidates will possess professional or lived experience related to HIV/AIDS, youth, and health promotion.

Responsibilities

• Screen all visitors and act as the first point of contact for residents and guests.
• Establish a welcoming and client-centered environment, demonstrating high-quality customer service.
• Oversee all building activity, providing support for challenging situations, crisis intervention, and de-escalation.
• Respond to emergencies by following the appropriate organizational protocol.
• Promote compliance with program policies and House Rules, documenting incident reports in a timely manner.
• Provide health education and treatment adherence support to residents, many of whom will be managing their medications independently for the first time.
• Collaborate with the Lead Health Promoter and Clinical Social Worker to coordinate care, services, and referrals.
• Assist with the coordination of house meetings and community activities.
• Provide administrative support for program and/or property management needs.
• Participate in staff training, staff meetings, and staff development activities.
• Perform other duties as assigned.

Requirements

• At least 2 years of direct service experience in case management, health education, or a similar field.
• Demonstrated knowledge/experience working with individuals living with HIV/AIDS or those experiencing homelessness.
• Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
• Strong written and oral communication skills.
• Ability to work both independently and as a member of a multi-disciplinary team.
• Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
• An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco.
• A strong commitment to housing justice, as well as inclusive and multi-cultural programming.

Skills

• Bilingual (written and oral) in Spanish preferred
• Microsoft Word
• Microsoft Outlook
• Microsoft Excel

Location

• Onsite

Work Type

• Full-time

Experience Level

• 2 years of direct service experience

Salary/Compensations

• $23.50 per hour

Benefits

• Medical
• Dental
• Vision
• Long-term disability
• Life insurance
• Flexible spending account
• Commuter benefits
• Paid holiday
• Paid sick leave
• Generous vacation with Summer Recess and Winter Recess
• 401(K) with employer matching

About the Company

• Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society.
• As a multi-issue, multi-strategy organization, Mission Action works to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing.
• Mission Action addresses homelessness, lack of affordable housing, and supports immigrant rights to meet the complex needs of communities and address the root causes of suffering and injustice.
• Mission Action is in its 40th year of operation with almost 150 employees and a budget of $14.5 million dollars.
• Casa Colibri is a 52-units supportive residential hotel for youth, emphasizing community building and resident participation.
• The Casa Colibri team provides tenants with opportunities to participate in a variety of community activities, utilizing group environments that help them share and access information, develop positive support networks, and engage in the broader community.

Equal Opportunity

• Mission Action is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible.
• We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District.
• Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.