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About the Role
We are seeking a resourceful and empathetic full-time Referral Specialist for our Jackson Heights location. This role is crucial for maintaining, tracking, and reviewing patient documentation for referrals, ensuring patient safety, and providing necessary clinical information to specialists according to referral guidelines.
Responsibilities
- Maintain ongoing tracking and appropriate documentation on referrals to ensure patient safety.
- Provide appropriate clinical information to specialists per referral guidelines, including patient's clinical background and referral needs.
- Contact review organizations and insurance companies to ensure prior approval requirements are met by presenting necessary medical information.
- Review referral details and expectations with patients.
- Identify and utilize cultural and community resources, establishing and maintaining relationships with service providers.
- Ensure referrals are addressed in a timely manner.
- Follow up with referrals to ascertain attendance and obtain a completed report.
- Remind patients of scheduled appointments via mail or phone.
- Perform other assigned duties.
Requirements
- Strong customer service focus.
- Effective verbal and written communication skills.
- Organized and able to manage competing priorities.
- Good judgment.
- Resourcefulness in problem solving.
- Able to take and follow through with delegated tasks.
- Ability to work with all clients regarding their individual health maintenance needs.
- Ability to work both independently and in a team to meet program objectives.
- Ability to work with people from diverse backgrounds in a multi-cultural setting.
- Knowledge of eClinicalWorks EMR preferred.
Skills
- Customer service
- Verbal communication
- Written communication
- Organization
- Time management
- Problem solving
- Teamwork
- Interpersonal skills
- EMR knowledge
Location
- Jackson Heights
Work Type
- Full-time
- Onsite
Education Level
- High school diploma required
- Medical assistant certification preferred
Benefits
- 12 Paid Holidays
- Vacation and sick leave
- Health Insurance Coverage
- Flexible Spending Account
- Life Insurance
- Employee Assistant Program
About the Company
- Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services.
- The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life.
- It also advocates for and offers a welcoming environment for underserved and vulnerable populations.