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About the Role

Nexus Family Healing - Austin Campus is seeking a Milieu Supervisor to provide trauma-informed leadership and mentorship within its residential program. This role involves guiding daily operations, ensuring client safety, and supporting staff development.

Responsibilities

• Prepare staff work schedules to ensure adequate coverage and client safety.
• Plan and schedule daily trauma-informed treatment services, including transportation and client activities.
• Ensure staff perform duties therapeutically and reinforce program decisions.
• Contribute to treatment guidance plans and mentor team members.
• Coordinate and ensure timely completion of client and staff documentation.
• Assist in developing program procedures for efficient and safe service delivery.
• Identify and analyze program problems, generating solutions and evaluating long-term changes.
• Participate in multi-disciplinary teams for client treatment plans.
• Ensure new admissions are welcomed and their milieu needs are met.
• Monitor treatment service delivery and family inclusion.
• Track youth needs (clothing, dietary, meetings, family time) and ensure plans are in place.
• Lead the assignment of Youth Care Professionals as primary staff for youth check-ins and advocacy.
• Assist in reviewing applicants and interviewing/selecting staff.
• Mentor new youth care professionals and complete shadowing responsibilities.
• Provide direct floor coverage during staff absences and emergencies.
• Offer on-the-job coaching, training, and mentoring to staff.
• Ensure staff timecards are accurately maintained and approved.
• Provide direct supervision and ongoing performance management for assigned staff.
• Conduct formal and informal performance evaluations.
• Collaborate with clinical supervisors and HR on disciplinary issues.
• Model and support the Nexus philosophy and treatment modalities.
• Ensure confidentiality of client and family information.
• Conduct inspections of program areas and resolve health and safety concerns.
• Stay current on company policies, trainings, and certification requirements.

Requirements

• High School diploma or equivalent.
• Minimum of 2 years of experience in a related industry.
• Minimum of 1 year of supervisory experience.
• Valid driver's license and meeting driving requirements.
• Ability to build strong relationships with diverse individuals and understand their needs.
• Openness to meeting the cultural needs of individuals or communities.
• Successful completion of Handle with Care training and exam.
• Successful completion of a DHS background check.

Skills

• Trauma-informed care
• Leadership
• Mentorship
• Communication
• Organization
• Planning
• Documentation
• Problem-solving
• Teamwork
• Interpersonal skills

Location

• 1111 28th St NE, Austin, MN 55912

Work Type

• Full-time

Experience Level

• Minimum of 1 year supervisory experience
• Minimum of 2 years of experience working in a related industry

Education Level

• High School diploma or equivalent
• Associate or bachelor’s degree in social work, psychology, or a clinically related field preferred

Salary/Compensations

• $51,000 - $55,000

Benefits

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• Talkspace Therapy Benefit for the whole family
• Hinge Health Benefit for the whole family
• Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion

About the Company

• Nexus Family Healing is a national nonprofit network of mental health agencies with over 50 years of experience.
• The organization provides outpatient/community mental health services, foster care, adoption, and residential treatment.
• Nexus Family Healing embraces diversity, promotes equity, and fosters inclusion.
• The organization serves a diverse group of youth and families and strives for a diverse workforce.
• ICARE Values: Innovation, Compassion, Agility, Responsiveness, Excellence.

Equal Opportunity

• At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.