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About the Role
The Service Response Center Representative is the first point of contact for MVHS, handling all incoming calls and routing them appropriately. This role collaborates with hospitality service departments, patient units, and ancillary departments to meet the needs of patients, visitors, and staff.
Responsibilities
- Answer all incoming calls and utilize multiple operating systems.
- Maintain open communication with all hospitality departments and hospital staff.
- Handle Emergency code response and notifications throughout the system.
- Evaluate and dispatch jobs to appropriate departments, ensuring timely completion.
- Perform additional tasks as delegated by management.
- Perform other duties as required.
Requirements
- High school diploma or equivalent.
- Expertise in interpersonal dynamics.
- Previous experience in customer service.
- Experience in a hospital setting preferred.
- Successful candidates might be required to undergo a background verification with an external vendor.
Skills
- Interpersonal dynamics
- Customer service
- Hospital setting experience
Work Type
- Full-Time
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18 - $23 per hour
Equal Opportunity
- Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.