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About the Role

The Operations Coordinator at SRS Building Products is responsible for managing daily warehouse operations, ensuring the swift and accurate execution of work orders, and enhancing customer satisfaction by addressing complaints and supporting delivery requirements. This role involves facilitating inventory management through coordination with the Branch Manager and utilizing Agility software to maintain optimal stock levels and prevent duplicate orders, while also overseeing the dispatch and logistical operations of delivery vehicles. With a strong emphasis on operational efficiency and customer service excellence, the Operations Coordinator plays a pivotal role in supporting the branch's operational objectives and maintaining superior service standards for SRS Building Products Business Customers.

Responsibilities

Coordinate and manage daily warehouse operations, ensuring work orders are executed with precision and on schedule to optimize efficiency and client satisfaction.
Resolve incoming customer complaints swiftly and courteously, taking full ownership of issues and engaging warehouse personnel and delivery teams as needed to achieve timely resolutions.
Supervise and facilitate the accurate loading and unloading of orders for vendors and customers, ensuring adherence to company standards for promptness and accuracy.
Utilize On Demand routing software to dispatch trucks and guarantee timely and precise delivery of products to customer worksites, streamlining logistics and minimizing delivery-related disruptions.
Utilize Agility software to meticulously track and report stock levels, providing data-driven insights to the Branch Manager to support inventory decision-making and prevent duplicate orders.
Conduct comprehensive inventory management activities, including purchasing, weekly cycle counts, and the evaluation and resolution of damaged or outdated stock, to uphold inventory integrity and availability.
Implement rigorous order processing and day-end balancing procedures to support the seamless operation of the branch and contribute to overall business success.
Foster superior customer service and company representation while managing internal processes, enhancing customer relations, and supporting the Branch Manager's strategic goals.

Requirements

Demonstrate excellent verbal and written communication skills, suitable for professional interactions.
Exhibit superior interpersonal and customer service skills, with a proven ability to resolve complaints promptly.
Possess strong sales and customer service capabilities to meet and exceed customer expectations.
Display outstanding organizational skills and acute attention to detail.
Show proficiency in time management with a track record of meeting deadlines in a high-paced and sometimes stressful environment.
Apply robust analytical and problem-solving skills to address operational challenges efficiently.
Demonstrate ability in supervisory and leadership roles, with the competence to delegate tasks when necessary.
Maintain proficiency with Microsoft Office Suite or similar software for efficient task management and reporting.
Proficient in utilizing the Agility software/computer system for tracking and reporting stock levels.
Demonstrated ability to calculate financial figures such as discounts, interest, and percentages, leveraging mathematical and computer skills.
Capability to interpret various forms of instructions, including written, oral, and diagrammatic formats.
Possess a valid drivers license.
Occasional travel to regional branches for inventory audits, supplier meetings, and operational assessments.
Ability to frequently lift and/or move up to 15 pounds and occasionally up to 25 pounds.
Ability to work in a fast-paced and dynamic work environment.
Ability to thrive in a high-energy, deadline-driven atmosphere.
Ability to manage multiple responsibilities, including coordination of timely deliveries and meticulous inventory control.
Maintain a keen focus on safety and efficiency.

Skills

Agility software
On Demand routing software
Microsoft Office Suite
Inventory management
Customer service
Communication
Organizational skills
Time management
Problem-solving
Analytical skills
Leadership
Mathematical skills
Interpersonal skills

Location

643 Long Island Ave Medford, NY 11763

Work Type

On-site
Full-time

Experience Level

1 - 2 years of related experience and/or training, or an equivalent combination of education and experience.

Education Level

High school diploma or equivalent
Bachelor's degree in Business Administration, Supply Chain Management, or a related field is preferred.

Salary/Compensations

$25.87 to $32.93 per hour

Benefits

Competitive weekly/bi-weekly pay
Discretionary bonuses
401(k) with company match
Employee Stock Purchase Plan
Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
Medical/dental/vision
Flexible spending accounts
Company-paid life and short-term disability
Optional long-term disability
Additional life insurance
Overtime eligibility
Performance-based bonus programs
Commissions
Car allowance or automobile and fuel program
Reimbursement for travel expenses

About the Company

SRS Building Products is a business-to-business supplier.
SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

Equal Opportunity

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.
If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.
All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.