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About the Role

East Side House Settlement (ESH) is a community resource in the South Bronx that expands opportunities for individuals, families, and communities through education, career, and supportive services. The Post-Secondary Pathways (PSP) program provides high-quality young adult career development services. The Program Assistant will offer administrative and clerical support to the PSP program, manage program data, handle supply procurement, and coordinate GED testing logistics. This role is crucial for tracking progress, problem-solving, and strengthening program performance.

Responsibilities

Assist participants with membership and enrollment applications and make necessary referrals.
Provide administrative support to the Education Manager, Instructors, and Director.
Prepare classroom materials and assist instructors in maintaining the classroom environment for GED, ESOL, and education-related workshops.
Manage participant outreach and engagement activities.
Serve as the Data Manager for the participant database and/or tracking spreadsheets, ensuring accurate and timely reporting of student services data.
Ensure all participant files (physical and electronic) are up-to-date and comply with organizational and funding source requirements.
Participate in the Program Improvement Team (PIT) to assess program data and recommend changes.
Maintain department efficiency by implementing office systems, managing equipment procurement, and replenishing inventory.
Work with program staff to place purchase orders for supplies, equipment, and food.
Guide students in establishing and pursuing educational goals and document progress.
Prepare and submit weekly, monthly, and quarterly reports to appropriate staff.
Assist in student pre- and post-testing, and administer unit tests and quizzes.
Develop and maintain productive relationships with funder counterparts and attend assigned trainings.
Answer telephones, route calls, take messages, and provide excellent customer service.
Table at partner events and conduct outreach in informal gathering places within NYCHA housing developments.
Participate in relevant departmental meetings, trainings, case conferences, workshops, and events.
Coordinate or assist in planning events such as community meetings, block parties, health fairs, and local business fairs.

Requirements

High school diploma or GED.
Bilingual Spanish preferred.
Excellent verbal and written communication skills.
Ability to work with a culturally diverse population.
Experience with grassroots information dissemination strategies.
Previous outreach experience in urban communities helpful.
Knowledge of and familiarity with institutions and people from the Mott Haven section of the Bronx highly preferred.
Must be self-directed and organized.
Basic computer skills necessary.
Strong computer skills and technological experience including Microsoft Office (Word, Teams, etc.) and Google Suite (Google Classroom, Docs, and Sheets).

Skills

Problem Solving/ Analysis
Communication Proficiency
Customer Service
Public/Community Relations
Teamwork Orientation
Organizational skills
Interpersonal skills
Multi-tasking

Location

Bronx, NY

Work Type

Full Time
Onsite

Experience Level

Entry Level

Education Level

High school diploma or GED
AA degree in human service-related field a plus

Salary/Compensations

$45,000

About the Company

East Side House Settlement (ESH) is a community resource in the South Bronx that cares for the individuals, families, and communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive services.

Equal Opportunity

ESH encourages people with disabilities, minorities, veterans, and women to apply.
Applicants and employees will not be discriminated against based on any legally protected category, including sexual orientation or gender identity.
EEO/AA/Vet/Disability Employer