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About the Role

This role involves supervising personnel, managing front-of-the-house customer service, and overseeing daily operations in a food service or retail environment. Responsibilities include staff management, problem resolution, cash handling, and ensuring operational efficiency and customer satisfaction.

Responsibilities

• Supervise subordinate personnel, assigning work duties and ensuring satisfactory performance.
• Procure necessary equipment and facilities for employees.
• Provide coaching, discipline, counseling, and skill development for employees.
• Administer first aid and seek medical treatment for employees.
• Enforce compliance with operational procedures, policies, safety, sanitation, and union contracts/employee handbooks.
• Maintain customer service standards during shifts.
• Handle customer issues, including approving credit, resolving service or food quality problems, and managing accidents or incidents.
• Address operational issues such as finding substitute staff, evaluating stocking and cleaning needs, and managing customer traffic.
• Answer customer questions in person or via email.
• Perform initial troubleshooting of cash register and equipment problems.
• Sample and review products for presentation to customers.
• Ensure proper food sanitation, including reviewing temperature logs.
• Open and close the operation, ensuring unit and product security.
• Handle cash and set up cash registers.
• Manage off-site services and special theme events.
• Ensure prompt, efficient, and HACCP compliant delivery of food items.
• Package food, beverages, and equipment for proper transport or holding.
• Ensure security, timely set-up, and proper display for events.
• Act as a communication hub for information regarding CAS services, pricing, and policies.
• Communicate in writing and verbally with campus members and users regarding CAS services.
• Perform floor management and supervise immediate issues.
• Complete assigned management tasks and projects.
• Direct the daily work of employees.
• Act in the best interest of the corporation, adhering to ethical standards.

Requirements

• High School Diploma or Equivalent
• Three years of experience in food service or retail sales.
• Previous supervisory experience preferred.
• Ability to drive a company vehicle may be required, with a driver's license free of high-risk factors.
• Must conduct actions and decisions in the best interest of the corporation.
• Must follow ethical standards set by CAS, SUNY Cortland, and professional practices.

Skills

• Computing skills for cash change, inventory, and portion calculation.
• Ability to read and comprehend product labels, recipes, and safety instructions.
• Proficient in all Microsoft Office Suite programs.
• Proficient with office equipment.
• Ability to effectively motivate, train, and supervise employees.
• Ability to interact diplomatically with customers, coworkers, and vendors.
• Ability to work effectively as a team member.
• Ability to perform a variety of tasks in various locations and determine task order with limited supervision.

Location

• Cortland, NY 13045

Work Type

• 40 hours/week
• Full-time

Experience Level

• 3 years of experience in food service or retail sales
• Previous supervisory experience preferred

Education Level

• High School Diploma or Equivalent

Salary/Compensations

• $20.00 - $20.00 Hourly