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About the Role

Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Responsibilities include building and inspiring high-performing teams, managing payroll, training staff, executing visual standards, maintaining operational efficiencies, and upholding company mission, standards, and policies.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to customer needs with in-depth product knowledge.
• Suggest additional items to build onto sales using effective selling techniques.
• Thank the customer sincerely and invite them to return.
• Be a TPS Brand Ambassador.
• Build customer loyalty by being friendly, attentive, and respectful.
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs.
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidentiality.
• Maintain professional attire, demeanor, appearance, and compliance with company dress code.
• Demonstrate the ability to make decisions with sound judgment in the best interest of the customer, store team, and business.
• Demonstrate commitment to training and development using all available training resources.
• Demonstrate initiative to cross-train in all departments to support bench strength in department leadership.
• Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards.
• Lead and execute company directives within appropriate time frames.
• Develop strong relationships with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners.
• Maintain awareness of all current promotions and process them correctly at the POS.
• Champion new product launches by being the material expert.
• Ensure all marketing and promotion signage is up to date and placed correctly.
• Ensure all means of communication (Smart Sheet, email, etc.) are acted upon in a timely manner.
• Perform ear piercings and provide a safe, sanitary experience in accordance with guidelines (select locations).
• Perform management functions including opening and closing the store, POS management, sales floor management, and coordinating break schedules.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty.
• Complete all tasks/directions as directed by the Store Team Leader, Merchandiser, or District Manager.
• Comply with all company policies and procedures.

Requirements

• Previous experience in specialty retail is preferred.
• Demonstrate ability to multitask while being attentive to customers.
• Ability to adapt to and lead change.
• Ability to be mobile on the sales floor and/or stock room for extended periods.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to work well and be a leader in a team environment.
• Possess resourcefulness and initiative to problem-solve, operate strategically, and act as a team builder.
• Ability to work autonomously while paying strong attention to detail.
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.
• Willingness to travel to new store openings, store remodels, etc.

Skills

• G.U.E.S.T. service approach
• Visual presentation standards
• Microsoft Office
• POS Systems

Location

• Pittsford, NY
• Rochester, NY

Work Type

• Full Time
• Onsite

Experience Level

• Management

Salary/Compensations

• $22.00 - $27.00 Hourly

About the Company

• TPS Group Holdings LLC is an equal opportunity employer.

Equal Opportunity

• Considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.