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About the Role

As our Clinical Operations Coordinator, you will play a key role in supporting the delivery of our clinical services by coordinating clinician capacity, managing rotas and ensuring our multidisciplinary teams can provide a seamless patient experience. Working at the centre of our clinical operations, you will help optimise resources, solve operational challenges and contribute to the continued growth of one of the UK's leading digital healthcare providers.

Responsibilities

Building, maintaining and publishing clinician rotas across the clinical team.
Planning clinical capacity to ensure appointment availability meets patient demand.
Monitoring clinician utilisation and adjusting schedules to maximise efficiency.
Managing annual leave, sickness, study leave and other planned absences.
Coordinating shift changes and rota amendments while maintaining service coverage.
Identifying future capacity risks and implementing solutions before they affect patients.
Acting as the main operational contact for clinicians regarding schedules, availability and day to day queries.
Resolving scheduling and operational issues quickly to keep clinics running smoothly.
Working closely with Patient Support, Pharmacy and Clinical teams to deliver a seamless patient journey.
Supporting the onboarding of new clinicians, including diary setup, rota planning and system access.
Producing reports on clinician utilisation, appointment capacity and operational performance.
Analysing trends to support workforce planning and continuous improvement.
Escalating operational risks or staffing concerns where appropriate.

Requirements

Experience in healthcare operations, clinic coordination, workforce planning, rota coordination or medical administration.
Experience managing rotas, schedules, diaries or operational planning in a fast paced environment.
Excellent organisational skills and the ability to prioritise competing demands.
Strong communication skills with the confidence to build relationships across clinical and operational teams.
Good IT skills, including experience using scheduling systems, spreadsheets or clinical software.
A proactive, solutions focused mindset with strong analytical skills.
The ability to stay calm under pressure and adapt quickly to changing priorities.

Skills

Organisation
Problem solving
Communication
IT skills
Scheduling systems
Spreadsheets
Clinical software
Analytical skills

Location

Work Type

Full-time
Permanent
Work from home options

Benefits

25 days holiday (rising to 27 after year one and 30 after year three)
Bank holidays
Up to 5% employer matching contributions to pension
Private healthcare
Cycle to work scheme
Enhanced Maternity & Paternity Leave

About the Company

Montu UK is a leading digital health company specialising in cannabis based medicines (CBPM), dedicated to improving patient access to safe and effective treatments.
Our mission is to transform lives by combining innovative technology with high quality clinical care, ensuring patients receive the support they need at every step of their journey.
As a fast growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare.
At Montu UK, your work has a direct impact on improving patients' lives and expanding access to modern medical treatments.