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About the Role
The Forward Deployed Services team is the core engine of DOSS and customer success. This role sits at the intersection of product, data, operations, implementation, and customer partnership, responsible for the entire post-sales product operations and implementation lifecycle, including discovery, product design, build/configure on DOSS/ERP platform, UAT, and go-live.
Responsibilities
- Support e2e ERP lifecycle process and success for 1-2 of our bigger clients
- Build new product capabilities/solutions within the DOSS ERP platform
- Contribute to best practices and process improvements across the team
- Support e2e post sales customer lifecycle from discovery, design, product implementation and go-live across our bigger clients
- Conduct cross functional deep dives across customer organization to map end-to-end business processes and workflows
- Build new product capabilities that help support DOSS's push to upper mid market and ENT clients
- Contribute to best in class practices and processes across the entire team
- Translate process flows into product design and configuration within the DOSS platform
- Collaborate with technical teams on integrations and data migrations required for successful implementations
- Support UAT, training, and go-live support, and build relationships with clients to drive retention and potentially upsell
- Contribute to initiatives to drive improvements in DOSS product and customer lifecycle processes via automation and AI
Requirements
- Hands-on ERP implementation experience is required
- Ownership/accountability mindset
- Customer obsession (including client/stakeholder management)
- Appetite for operational and technical details
- Business acumen to zoom out and discuss value drivers
- Passion for learning quickly
- 2+ years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company
- Systems Thinker
- High-Intensity
- Technical from 1st Principles
- Intellectual Firepower
- Strong analytical mindset
Skills
- ERP experience
- SQL
Location
- San Francisco
Work Type
- In-office
Experience Level
- 2+ years
Salary/Compensations
- Competitive salary + meaningful equity
Benefits
- 100% Coverage for individuals Premium medical, dental & vision coverage
- 401(k), immediate eligibility
- Lunch in-office 5 days/week (and dinner when needed)
- Flexible/unlimited PTO
- Commuter (BART/MUNI/CalTrain) and equipment stipends
- Wellness & Fitness stipend
- Generous parental leave
- Relocation assistance available
About the Company
- DOSS is building an Operations Cloud for the real world.
- A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across: Procurement, Inventory, Orders, Fulfillment, Finance.
- Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs.
- Fast time-to-value, adaptable as the business evolves.
- Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation.
- We recently raised a $55M Series B, co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC.
- DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.