Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Defense Customer Success Lead, you will embed with Defense users of Sofar products to train, enable, and problem-solve. You will be the first hire focused on customer success for the defense sector, responsible for building out the function, establishing internal processes, and driving mission impact by empowering users to leverage ocean intelligence for safer, faster decision-making.
Responsibilities
- Develop and execute a scalable customer success plan including onboarding and training.
- Help existing users maximize the value of Sofar products.
- Bring field learnings back to the product team to inform development.
- Work with the Defense GTM team to expand existing accounts.
- Lead the end-to-end customer success relationship and process.
- Develop customer profiles and TTPs.
- Collaborate with internal teams to align solutions with market demand.
- Provide market insights and competitor assessments.
- Lead participation in military exercises including conceptualizing CONOPs and executing deployments.
- Collaborate on proposal and presentation development.
Requirements
- 5+ years of experience working with the U.S. DoD.
- Experience deploying innovative technologies in war-fighting scenarios.
- Strong understanding of safety, compliance, and real-world constraints in theater.
- Ability to navigate government bureaucracy.
- Excellent communication, problem-solving, and interpersonal skills.
- Self-starter capable of working independently and collaboratively.
- Willingness to travel for customer meetings, events, and exercises.
- U.S. Citizen with active SECRET clearance.
Skills
- Customer success strategy
- Defense industry operations
- Marine technology application
- Relationship management
- Technical training
- Project management
- Strategic planning
Location
- San Francisco, CA
- Norfolk, VA
- San Diego, CA
- Honolulu, HI
Work Type
- Hybrid
Experience Level
- 5+ years of experience working with the U.S. DoD
Salary/Compensations
- $100,000 - $150,000
Benefits
- Visa sponsorship support
About the Company
- Sofar operates at the intersection of ocean science, climate, and technology.
- The company builds hardware and software that operates in the real world.
Equal Opportunity
- We are actively working to build a team that reflects the diversity of the problems we solve and encourage candidates who do not check every box to apply.