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About the Role

As an Implementation Analyst, you will configure the MaintainX platform, manage data migration, gather business needs, and resolve technical issues during client onboarding. You will collaborate with clients and internal teams to ensure successful deployments, drive platform adoption, and transform maintenance and operations processes into efficient workflows, delivering an exceptional onboarding experience.

Responsibilities

Support mid-market clients in achieving successful implementations.
Manage implementation activities, including data structuring, data migration, and product training.
Assist clients in identifying the best ways to maximize platform value.
Lead meetings with client stakeholders.
Provide formal training to end-users.
Ensure knowledge transfer to internal teams throughout the onboarding process.
Track client issues, communicate them to relevant parties, and proactively resolve problems.
Simultaneously manage multiple accounts, timelines, and project milestones.

Requirements

At least 1 year of relevant experience in software implementation, client integration, or application engineering.
Bachelor's degree in Engineering (B.Eng.) or equivalent experience.
Experience in the manufacturing and/or industrial sectors.
Excellent communication, presentation, facilitation, time management, and interpersonal skills.
Excellent command of Microsoft Excel, including data cleaning, validation, manipulation, and using functions like XLOOKUP, Pivot Tables, and formulas for preparing and migrating client data.
Ability to manage multiple priorities in a dynamic environment while maintaining a high level of quality and client satisfaction.
Comfortable with technology and able to quickly master our software.
Ability to develop a deep understanding of the MaintainX platform within the first 30 days to effectively advise clients.

Skills

Data Migration
Client Integration
Application Engineering
Data Structuring
Product Training
Stakeholder Management
End-User Training
Knowledge Transfer
Issue Tracking
Problem Resolution
Account Management
Project Management
Microsoft Excel
XLOOKUP
Pivot Tables
Data Preparation
Data Migration
Client Onboarding
Platform Configuration
Business Needs Gathering
Technical Problem Solving

Location

Global

Work Type

Full-time

Experience Level

1+ year of relevant experience

Education Level

Bachelor's degree in Engineering (B.Eng.) or equivalent experience

Salary/Compensations

Competitive salary and interesting equity participation opportunities

Benefits

Comprehensive health, dental, and vision insurance plan.
RRSP savings program.
Flexible paid time off policy ('Take the time you need').

About the Company

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag.
Raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing total funding to $254M.
Named to the Forbes 2025 Cloud 100.
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running.
We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
We work alongside colleagues around the world who embody MaintainX values: Smart, Humble, Optimist.
We believe in a meritocracy culture, where ideas and efforts are publicly recognized and celebrated.

Equal Opportunity

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.