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About the Role

The Customer Compliance Specialist is responsible for creating and maintaining customer accounts, processing credits and returns, and interacting with various internal and external stakeholders to ensure customer expectations are met and compliance standards are upheld.

Responsibilities

• Enter customer master data into all ERP systems.
• Regularly review customer master data for consistency and accuracy.
• Interface with plant personnel, customer service, sales, and credit departments on credit and return requests.
• Enter CSCL’s into ERP system to define the situation and ensure details are documented.
• Handle incoming requests for access to the Customer Portal and Compass.
• Review, analyze, and validate documentation to support audit compliance and ensure record accuracy.
• Process returns, credits, and warranty claims in accordance with established policies and procedures.
• Learn the organization’s products, services, and policies through various training programs.
• Meet target Key Performance Indicators for customer data and credit turnaround times.
• Monitor Outlook mailboxes and ensure all inquiries are responded to within the expected timeline.
• Perform other duties as assigned.

Requirements

• High School Diploma required.
• 1-2+ years’ related experience and/or training; or equivalent combination of education and experience.

Skills

• Efficiency
• Accuracy
• Attention to detail
• Strong organizational skills
• Ability to adapt
• Ability to multi-task
• Current working knowledge of Excel and Outlook
• Excellent interpersonal and communication skills
• Genuine desire to service the customer
• Creativity
• Tenacity to drive through to effective solutions to data entry challenges
• Ability to manage multiple projects and timelines with a sense of urgency
• Ability to problem solve
• Ability to think creatively
• Ability to form strong working relationships with the team
• Excellent time management skills
• Excellent verbal and written communication skills
• SAP knowledge a plus
• Salesforce knowledge a plus

Experience Level

• 1-2+ years related experience

Education Level

• High School Diploma
• Associate’s degree preferred

Salary/Compensations

• $19.00 - $24.00 per hour