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About the Role

We are seeking a ServiceNow Software Engineer with expertise in Integrated Risk Management (IRM) and IT Service Management (ITSM) to design, develop, and enhance enterprise solutions on the ServiceNow platform. This role will drive platform innovation, support critical business processes, and deliver scalable solutions to strengthen risk management and service delivery capabilities.

Responsibilities

• Design, develop, and implement scalable ServiceNow solutions aligned with platform best practices.
• Configure and customize workflows, business rules, UI policies, forms, and integrations.
• Develop and maintain custom applications and functionality using JavaScript, Glide APIs, and ServiceNow development frameworks.
• Troubleshoot, optimize, and continuously improve platform performance and user experience.
• Collaborate with cross-functional stakeholders to gather requirements and deliver high-quality technical solutions.
• Configure, enhance, and support ServiceNow IRM capabilities, including Policy & Compliance Management, Risk Management, Audit Management, and Vendor Risk Management.
• Support risk assessments, regulatory compliance initiatives, and audit activities.
• Maintain and enhance risk registers, control frameworks, and audit records.
• Partner with risk, compliance, and audit teams to streamline governance processes and reporting.
• Design, implement, and support ITSM workflows and processes, including Incident Management, Problem Management, Change Management, and Service Catalog.
• Deliver enhancements aligned with ITIL best practices.
• Optimize service management processes to improve operational efficiency and user satisfaction.
• Support the end-to-end lifecycle of ITSM solutions within the ServiceNow platform.

Requirements

• Hands-on experience developing and configuring solutions on the ServiceNow platform.
• Strong proficiency in JavaScript, ServiceNow scripting, and Glide APIs.
• Experience building integrations, automations, workflows, and custom ServiceNow applications.
• Solid understanding of ServiceNow platform architecture and development best practices.
• Experience working with ServiceNow IRM/GRC modules, including Risk, Policy & Compliance, Audit Management, and Vendor Risk.
• Understanding of risk management frameworks, controls, compliance requirements, and audit processes.
• Ability to translate governance and compliance requirements into scalable technical solutions.
• Experience supporting and enhancing core ITSM processes within ServiceNow.
• Strong understanding of Incident, Problem, Change, and Service Request Management.
• Familiarity with ITIL principles and service management best practices.
• Strong analytical and problem-solving abilities.
• Excellent stakeholder management and communication skills.
• Ability to work independently while collaborating effectively within agile and cross-functional teams.
• A continuous improvement mindset with a passion for delivering high-quality solutions.

Skills

• ServiceNow
• Integrated Risk Management (IRM)
• IT Service Management (ITSM)
• JavaScript
• Glide APIs
• ServiceNow scripting
• ServiceNow IRM/GRC modules
• Risk Management
• Policy & Compliance Management
• Audit Management
• Vendor Risk Management
• ITIL
• ServiceNow platform architecture

Location

• Hybrid

Work Type

• Permanent
• Full Time

Salary/Compensations

• $80,400 - $130,400 annually

Benefits

• Career Development opportunities
• Access to industry-leading learning programs
• Up to $2,000 annually towards education reimbursement
• Flexible health and dental benefits
• $5,000 mental health benefit
• In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Company-matching pension plan
• Share ownership program
• Additional investment options
• Employee recognition programs
• Service milestone celebrations
• Employee discounts
• Workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

About the Company

• We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
• Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
• We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.

Equal Opportunity

• We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.