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About the Role

We are seeking a passionate and experienced Technical Product Owner to lead the development and optimization of our Omni-channel communications platform. You will bridge the gap between business stakeholders and the development team, translating requirements into actionable technical stories while ensuring the squad adheres to agile practices and delivers on the technical roadmap.

Responsibilities

• Lead the Omni-channel communications platform team to deliver a seamless and efficient communication process.
• Collaborate with cross-functional teams to gather and prioritize requirements aligned with business goals.
• Monitor and generate reports on product KPIs.
• Utilize data and customer feedback to continuously improve the digital communication experience.
• Manage the technology product backlog, define user stories, and set sprint goals.
• Act as the primary liaison between stakeholders and the development team.
• Monitor and report on product performance to enhance customer experience.
• Monitor system performance, identify optimization opportunities, and ensure seamless operation.
• Develop and maintain technical documentation for business and technical processes.
• Lead the development and execution of a long-term platform strategy.
• Bring an innovative mindset to improving technology solutions and enablers.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience).
• 5+ years of experience in a project management, technical product owner, platform owner, engineer, or similar role.
• Experience with Salesforce.
• Experience with project tracking software (e.g., Jira).
• Experience with Agile methodologies.
• Experience with Azure and AKS on Azure.
• Experience with cloud platforms (e.g., AWS, Azure).
• Experience with DevOps principles and tools.
• Experience with version control systems (e.g., Git).

Skills

• Strong understanding of life insurance industry workflows and processes.
• Excellent communication, collaboration, negotiation, and interpersonal skills.
• Ability to translate business needs into effective solutions.
• Experience with program and agile delivery methodologies.
• Proficiency in troubleshooting and problem-solving.
• Excellent analytical and problem-solving skills.

Location

• Boston, Massachusetts

Work Type

• Hybrid

Experience Level

• 5+ years

Education Level

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field

Salary/Compensations

• $107,450.00 USD - $199,550.00 USD

Benefits

• Health, dental, mental health, and vision insurance
• Short- and long-term disability insurance
• Life and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• Retirement savings plans including pension/401(k)
• Global share ownership plan with employer matching
• Financial education and counseling resources
• Paid time off including 11 holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time
• Statutory leaves of absence
• Incentive programs tied to performance

About the Company

• Manulife Financial Corporation is a leading international financial services provider.
• John Hancock is a digital, customer-centric organization transforming its digital solutions.

Equal Opportunity

• Manulife is an Equal Opportunity Employer.
• We are committed to fair recruitment, retention, advancement and compensation without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, creed, sex, sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.