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About the Role

This position assists with client servicing and transfer agency operations within the AWMS client services department, supporting specialized institutional, offshore, tender, and complex transfer agency workflows. The role involves operational exception management, partner coordination, and process documentation, contributing to high-quality shareholder servicing.

Responsibilities

• Contribute to the design and execution of key processing workflows to ensure high-quality shareholder servicing.
• Assist in overseeing client service teams handling inbound phone and written inquiries, researching and resolving shareholder-related matters, and making outbound calls.
• Support third-party transfer agent functions by monitoring service levels, coordinating workflows with broker-dealer partners, and participating in reviews of distributions, redemptions, and purchases.
• Act as a leader through expertise, collaboration, and a team-first mindset, serving as a resource to peers and supporting team development.
• Communicate effectively across virtual and in-person settings to foster strong partnerships and seamless collaboration within a geographically distributed team.
• Collaborate with Ares Wealth Management Solutions and the introducing broker-dealer’s management team to enhance wholesaler operational education, improve processes, and optimize the advisor and home office operational experience.
• Support the development and implementation of training and onboarding initiatives to ensure seamless integration of new team members and enhance operational efficiency.
• Support complex transfer agency exception resolution, including pending purchases, trade cancellations, re-registrations, intermediary set ups, check stop-and-reissue requests, manual wires, foreign wire instructions, CIP review items, and open problem-item follow-up.
• Coordinate with key distribution partners, custodians, and platforms to validate trade files, dealer mappings, distribution files, subscription submissions, and platform-specific operating requirements.
• Assist in tender offer and periodic liquidity workflows, including playbook preparation, pre-event readiness, tender file reconciliation, DRP versus cash election review, full redeemer validation, missed or late tender escalation, test proration review, live processing support, and post-event issue tracking.
• Maintain and update operational trackers and SharePoint logs for corrections, open items, escalations, and transfer agency service issues.
• Prepare status updates, root-cause summaries, and follow-up items for internal stakeholders and vendor meetings.
• Help document repeatable procedures and training materials for new hires and cross-functional partners, including call center guidance, transfer agency workflows, offshore/institutional processes, exception handling, and lessons learned from recurring operational issues.

Requirements

• 7+ years of investor servicing in Alternative Investments either with financial intermediaries, transfer agents, or product sponsors.
• Proven ability and strong desire to work in a fast-paced, entrepreneurial environment.
• Ability to learn and utilize service provider technology systems.
• Effective communication skills, including ability to interact with external financial advisor clients and investors.
• Highly organized, with a conscientious approach to work and dependability.
• Proficient in Microsoft programs.
• FINRA license is not required but welcome.

Skills

• Client Servicing
• Transfer Agency Operations
• Investor Services
• Operational Exception Management
• Partner Coordination
• Process Documentation
• Communication Skills
• Microsoft Office Suite
• Problem-Solving

Location

• North America
• South America
• Europe
• Asia Pacific
• Middle East

Work Type

• Full-time

Experience Level

• 7+ years

Salary/Compensations

• $100,000 - $120,000

Benefits

• Comprehensive Medical/Rx, Dental and Vision plans
• 401(k) program with company match
• Flexible Savings Accounts (FSA)
• Healthcare Savings Accounts (HSA) with company contribution
• Basic and Voluntary Life Insurance
• Long-Term Disability (LTD) and Short-Term Disability (STD) insurance
• Employee Assistance Program (EAP)
• Commuter Benefits plan for parking and transit
• Access to a world-class medical advisory team
• Mental health app with coaching, therapy, and psychiatry
• Mindfulness and wellbeing app
• Financial wellness benefit with access to a financial advisor
• New parent leave
• Reproductive and adoption assistance
• Emergency backup care
• Matching gift program
• Education sponsorship program

About the Company

• Ares Management Corporation (NYSE: ARES) is a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, real estate, private equity and infrastructure asset classes.
• We seek to provide flexible capital to support businesses and create value for our stakeholders and within our communities.
• By collaborating across our investment groups, we aim to generate consistent and attractive investment returns throughout market cycles.
• As of March 31, 2026, Ares Management's global platform had approximately $644 billion of assets under management(1) with more than 4,400 employees operating across North America, South America, Europe, Asia Pacific and the Middle East.
• Ares Wealth Management Solutions (AWMS) oversees the product development, distribution, marketing and client management activities of investment offerings for the global wealth management channel.
• With a team of more than 150 professionals and backed by the power and scale of the Ares platform, AWMS represents one of the most resourced wealth distribution and client service teams in the alternatives industry.
• AWMS’ mission is to provide advisors and their clients access to innovative, solutions-oriented investment opportunities, across the Ares platform of industry leading credit, private equity, real estate, infrastructure and secondaries strategies.
• Through our range of institutional and retail structures, coupled with excellent client service and educational resources, we help investors diversify their portfolios with private market solutions that can deliver consistent, long-term growth.