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About the Role

This role is responsible for processing customer returns, executing return-to-vendor processes, and supporting administrative and logistical functions within the Receiving Office. The individual will also assist with receiving shipments, maintaining inventory accuracy, and generating reports.

Responsibilities

• Process customer returns in accordance with company policies and procedures
• Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation
• Coordinate vendor credits and replacements as required, following established guidelines
• Sort and disposition returned merchandise (restock, return, dispose) based on condition and policy
• Maintain accurate records of all return transactions and associated documentation
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation
• Process receiving paperwork and update inventory systems accurately
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations
• Support inventory accuracy through routine checks and report discrepancies to leadership
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions
• Coordinate with receiving and store teams to ensure efficient product flow
• Maintain organization of backroom and return areas
• Follow all safety procedures related to material handling, hazardous materials, and equipment use
• Identify and properly handle hazardous or restricted items in accordance with guidelines
• Maintain a clean, organized, and safe work environment
• Provide basic support for customer return inquiries when needed
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures
• Maintain accurate record retention
• Confirm inbound and outbound truck schedules
• Complete daily and weekly operational reports
• Manage items that are out for repair
• Handle claims and inventory adjustments
• Provide support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed
• Perform other duties as assigned

Requirements

• High school diploma or GED
• 1 year of experience processing and filing merchandise receiving paperwork
• 1 year of experience with store inventory receiving and administration
• 6 months of experience in warehouse data entry/bookkeeping
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
• 6 months of retail experience accepting or processing returns

Education Level

• High school diploma or GED

Salary/Compensations

• $16.00 - $17.95 per hour

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

About the Company

• Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion.
• Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers.
• Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.
• For more information, visit Lowes.com.

Equal Opportunity

• Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.