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About the Role

The Program Supervisor is an entry-level management position assisting the Assistant Director in managing the day-to-day operations of the Maxwell Meighen Centre, a vital part of The Salvation Army's mission to serve those in need.

Responsibilities

• Assist the Assistant Director with the day-to-day operation of the Shelter.
• Ensure clients receive proper customer service from Intake Workers.
• Assist the Assistant Director in ensuring the Triage Process is completed promptly with accurate administration and data entry.
• Support Intake Staff in providing Level 1 Clients with resources, support, and referrals towards housing stability.
• Read daily logbooks and make necessary follow-ups.
• Review all Incident Reports, make necessary follow-ups, and ensure proper notation and monthly filing.
• Assist the Assistant Director in ensuring the Hostel and Facility comply with Quality Assurance and Accreditation standards.
• Address and resolve client issues and concerns.
• Document and forward complaints from residents, community, or stakeholders to the Director.
• Make necessary referrals to Case Workers, Chaplains, Harm Reduction Workers, etc.
• Assist the Assistant Director in overseeing Client Programs and ensuring engaging activities for client wellness.
• Supervise and provide day-to-day direction to staff according to policies, Collective Agreement, Employment Standards, and payroll procedures.
• Review Intake timecards and forward to the Hostel Manager for payroll approval.
• Schedule, conduct, and document supervision sessions.
• Conduct PEAC Reviews and Evaluations with assigned Intake Staff.
• Attend and participate in staff meetings.
• Prepare Intake Worker shift schedules in accordance with policies and the Collective Agreement.
• Assist the Assistant Director in scheduling staff and ensuring all shifts are covered.
• Ensure the Intake Office is stocked with necessary forms, logbooks, and office supplies.
• Maintain up-to-date contact information for all Intake Workers.
• Monitor and maintain the Intake worker relief pool.
• Assist with the interview process when requested.
• Generate and submit daily, weekly, and monthly reports.
• Provide backup support to Intake Staff and their functions when required.
• Assist the Assistant Director with the administration of the Hostel, Residential, and Facility.
• Provide direction and ensure proper completion of SMIS entries.
• Assist the Assistant Director and Director with the Human Resources function of the Shelter.
• Perform On-Call duties as scheduled.
• Assist the Assistant Director in ensuring Health and Safety requirements are met according to the Occupational Health and Safety Act.
• Ensure Intake staff complete Security Rounds as per policy.
• Assist with incident investigations.
• Assist with employee health and safety training.
• Assist, make recommendations, and/or correct substandard acts or conditions.
• Assist in commending employee health and safety performance.
• Perform employee safety observations.
• Adhere to standards consistent with The Salvation Army's values and philosophy.
• Participate fully and constructively in staff meetings and in-service training.
• Engage in formal supervision and performance evaluations.
• Read and follow the policy and procedures manual, Employee Handbook, and Toronto Shelter Standards.
• Become familiar with job descriptions and task lists for reporting positions.
• Make suggestions to the Management team for improvements.
• Represent the Organization in a professional manner.
• Perform other duties as required.

Requirements

• Social Services Worker Diploma or a minimum of 5 years in a work-related field including experience in a residential setting.
• Alternative combinations of education and experience may be considered.
• 1-2 years Supervisory Experience.
• Thorough knowledge of Toronto Hostel Standards.
• Fluent in written and spoken English.
• Certification in First Aid/CPR.
• Certification in Non-Violent Crisis Intervention.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army.
• Provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada.
• Commitment to upholding and promoting The Salvation Army’s core values of hope, service, dignity, and stewardship.

Skills

• Good interpersonal skills.
• Second language an asset.
• Computer Skills.
• Attention to detail.
• Problem-solving skills.
• Analytical skills.
• Strong sense of integrity and confidentiality.
• Professional ethics.
• Balanced sense of fairness and flexibility.

Location

• Canada

Work Type

• Full-time
• Permanent
• Onsite

Experience Level

• Entry-level management
• 1-2 years Supervisory Experience

Education Level

• Social Services Worker Diploma

Salary/Compensations

• $58,531.20 to $73,174.40 with a maximum of $87,817.60

Benefits

• The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.
• Reasonable accommodation upon request.

About the Company

• For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
• Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
• In addition, we support people experiencing unemployment, addiction and family challenges.
• We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
• As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
• The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Equal Opportunity

• The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.
• The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.