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About the Role

The Asset Protection (AP) team is responsible for ensuring the safety of customers and employees, protecting company profits by mitigating shrinkage risks, and preventing and investigating theft. AP partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. AP strategies focus on protecting people, physical spaces, and product accuracy.

Responsibilities

• Resolve theft by using good judgment and conducting quality apprehensions while adhering to policy and procedures.
• Identify theft trends using technology, reporting, and surveillance tactics.
• Drive shrinkage reduction by implementing action plans and merchandise protection standards.
• Identify, escalate, and support internal theft investigations using exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement and aid in item-level investigations.
• Maintain general safety and security by responding to, escalating, and reporting security and emergency incidents.
• Support physical space security by leading security audits, participating in store meetings, and leading shrinkage awareness efforts.
• Serve as a member of the store Emergency Response Team (ERT) and participate in emergency response training.
• Prepare and submit reports for incidents, recoveries, investigations, policy violations, and safety incidents.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.

Requirements

• Ability to make and be accountable for decisions using good judgment in a fast-paced environment.
• Detailed, clear, and concise verbal and written skills.
• Good interpersonal and communication skills.
• Ability to maintain a high level of confidentiality.
• Calm demeanor when dealing with safety issues and aggressive behavior.
• Accountability, initiative, and a high level of ownership.
• Ability to work a flexible schedule based on business needs.
• Meet any state and local licensing requirements.
• Experience in investigative, asset protection, and security procedures (preferred).

Skills

• Investigative procedures
• Asset protection procedures
• Security procedures
• Surveillance tactics
• Exception-based reporting
• Video systems monitoring
• RFID data utilization
• Emergency response
• First Aid
• Report preparation
• Court testimony
• Cross-functional partnership

Location

• Los Angeles
• San Francisco

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• $29.00 - $30.20 Hourly

Benefits

• Medical/Vision
• Dental
• Retirement
• Paid Time Away
• Life Insurance
• Disability
• Merchandise Discount
• EAP Resources
• Performance-based incentives/bonuses
• 401k
• Holidays

About the Company

• Nordstrom is committed to offering a variety of benefits to support employees and their families.

Equal Opportunity

• Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
• Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.