Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Asset Protection (AP) team's function is to keep customers, teams, and brands safe. AP partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. AP also protects company profits by mitigating shrinkage risks, preventing, investigating, and resolving theft, and ensuring merchandise availability.

Responsibilities

• Resolve theft by using good judgment and conducting quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
• Identify theft trends by leveraging technology, reporting, and surveillance tactics.
• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
• Identify, escalate, and support internal theft investigations through various methods including exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement and aid item level investigations with merchandise inaccuracies.
• Maintain the general safety and security of customers, employees, and the store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.
• Support the security of physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
• Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.

Requirements

• The ability to make, and be accountable for, decisions and use good judgment in a fast-paced environment.
• Detailed, clear, and concise verbal and written skills.
• Good interpersonal and communication skills.
• The ability to maintain a high level of confidentiality.
• A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior.
• Accountability, initiative, and a high level of ownership.
• The ability to work a flexible schedule based on business needs.
• Meet any state and local licensing requirements.

Skills

• Investigative procedures
• Asset protection procedures
• Security procedures

Salary/Compensations

• $28.70 - $29.85 Hourly

Benefits

• Medical/Vision
• Dental
• Retirement
• Paid Time Away
• Life Insurance
• Disability
• Merchandise Discount
• EAP Resources
• 401k
• Holidays

About the Company

• Nordstrom is committed to keeping customers, teams, and brands safe.
• Asset Protection’s strategies are driven by three pillars: Protect People, Protect Physical Spaces, and Support Product Accuracy.

Equal Opportunity

• For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
• Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.