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About the Role

The Director, Critical Care Services plays a pivotal leadership role in shaping and advancing Ontario's critical care system. This role drives initiatives to optimize access, quality, and patient outcomes across the province, providing strategic leadership and serving as a key advisor for critical care services.

Responsibilities

• Lead the design, evolution, and delivery of Ontario's Critical Care Services using the Quadruple Aim framework.
• Develop and execute strategic priorities that support regional critical care service delivery and health system transformation.
• Provide expert leadership on complex critical care initiatives, policy development, and system-wide improvement opportunities.
• Partner with government and healthcare leaders to advance innovative, evidence-informed solutions.
• Translate organizational strategy, performance data, and stakeholder needs into actionable plans and measurable outcomes.
• Oversee program performance, operational effectiveness, and continuous improvement initiatives.
• Leverage data, analytics, and system insights to identify challenges, inform decision-making, and drive sustainable results.
• Lead financial planning, budgeting, forecasting, risk management, and resource allocation to support strategic objectives.
• Build and maintain trusted relationships with senior healthcare leaders, hospitals, clinicians, government partners, and external organizations.
• Provide strategic guidance to support regional and provincial critical care priorities.
• Represent Ontario Health on provincial committees, advisory groups, and stakeholder forums.
• Foster collaboration across the health system to advance shared priorities and improve patient outcomes.
• Lead, mentor, and develop a high-performing team of specialized professionals.
• Create an inclusive, collaborative, and innovative culture focused on excellence, accountability, and continuous learning.
• Drive employee engagement, succession planning, talent development, and performance management.
• Inspire and empower teams to deliver meaningful impact across the healthcare system.

Requirements

• Master of Health Administration (MHA), MBA in Healthcare, Master of Public Health (MPH), or similar
• Regulated Health Professional in good standing with their College preferred
• Expertise in Critical care
• 10 years of leadership experience, overseeing strategy, policy, projects, delivery, and information management
• Experience in leadership roles in complex health care organizations is an important prerequisite for this position
• Expert that understands extremely complex business needs and focuses on definitive solutions beyond the functional group and considers the Acute and Hospital Based Care (AHBC) strategy and mandate
• Broad understanding of changing priorities, trends, legislative requirements and/or other internal and external emerging issues and their potential impacts on goals, priorities, and activities within the function and across the organization
• Proven track record of successfully performing in at a leadership level position within relevant areas of focus.
• Evidence of experience in the successful development, implementation, and monitoring of operational, performance, accountability, and quality improvement initiatives at both strategic and operational levels.
• Ability to provide senior level advice and guidance on complex operational management, expansion and issue intervention needed to meet current demands and the evolving organizational needs and healthcare system requirements
• All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Skills

• Community and stakeholder engagement and facilitation
• Communication
• Negotiation
• Conflict resolution
• Relationship building
• Stakeholder engagement

Location

• Ontario

Work Type

• In-office
• Permanent
• Full-time

Experience Level

• Senior leader
• 10 years of leadership experience

Education Level

• Master's degree

Salary/Compensations

• Band 9

Benefits

• Comprehensive health coverage from day one
• Fully paid medical, dental, and vision benefits
• Flexible health care or wellness spending accounts
• Inclusive program to support overall well-being
• Premium defined benefit pension plan
• Competitive vacation entitlement
• Three personal days and two float days annually
• Ongoing learning and career development opportunities

About the Company

• Ontario Health is committed to developing a strong organizational culture that connects and inspires all team members across the province.
• Our vision is that together, we will be a leader in health and wellness for all.
• Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value.
• Our values are integrity, inspiration, tenacity, humility and care.

Equal Opportunity

• Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.
• Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email careers@ontariohealth.ca and a member of the team will connect with you within 48 hours.