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About the Role

In addition to performing in the role of an Access Associate, provides leadership and assists the supervisor/manager in facilitating the workflow for a team of access associates. Interviews patients and/or their representative to collect required registration data, including demographic and financial data, obtains required signatures, communicates mandated patient information, and verifies all information for accuracy. Processes include insurance verification, obtaining pre-certification/authorization, co-payment collection, and communicating financial assistance needs.

Responsibilities

Provides leadership/direction and assists a supervisor/manager in facilitating the workflow for a team of Access Associates, ensuring duties are completed timely and accurately while meeting regulatory standards through mentoring, coaching, and positive reinforcement.
Manages incoming calls while providing necessary information.
Greets patients and/or their representatives and provides direction as needed.
Schedules and/or pre-schedules patient appointments.
Registers and/or pre-registers patient visits.
Interviews the patient and/or their representative for necessary information and completes the registration process as defined by departmental policy.
Identifies services where no payment source has been identified for follow-up communication of financial assistance and/or payment arrangements.
Verifies insurance eligibility/coverage and obtains necessary pre-certifications/authorizations when applicable.
Collects/processes co-payments, deductibles, and/or other types of payments, providing an estimate of cost when applicable.
Reviews charges in charge review WQs for completeness and accuracy.
Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
Communicates with external customers such as payers, physician offices, and other departments.
Accurately sets up new patient medical records via Care Connect.
Assists with personnel duties such as orientation, training, performance evaluations, and disciplinary measures under the direction of a supervisor/manager.
Monitors and re-orders supplies as needed to ensure the department’s workflow.
Interprets if qualified.
Performs other duties as assigned.

Requirements

Basic computer skills
Excellent customer service and communication skills

Skills

Leadership
Mentoring
Coaching
Customer service
Communication
Insurance verification
Pre-certification/authorization
Payment collection
Financial assistance communication
Medical record setup
Supply management
Interpretation (if qualified)

Location

Rochester, NY

Work Type

Full-time

Experience Level

5 years related work experience in a healthcare setting or customer service setting preferred
Leadership experience preferred

Education Level

Associates degree preferred

Salary/Compensations

$18.50 - $23.00

About the Company

Rochester Regional Health is an Equal Opportunity Employer.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.