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About the Role
Coordinates patient services under the direction of the team manager/designee, including prioritization and coordination of daily patient schedules, requesting additional services, and ensuring timely assignment of referrals.
Responsibilities
- Manages multiple phone calls in a timely and professional manner providing appropriate follow up.
- Provides field staff assistance and resources for day to day issues.
- Checks email in a timely manner providing follow up.
- Collects, organizes and reviews various programs for information and reporting and initiates follow up.
- Updates the EMR per agency standards.
- Performs functions related to transfers or discharges as required by regulation.
- Builds and maintains strong, communicative relationships with the team.
- Provides exemplary customer service.
- Performs general office duties/projects including answering phones, documentation/order processing, copying, filing, mailing, and obtaining/ordering office supplies.
- Assists in orientation of new staff, role modeling, participates in quality assurance activities.
- Attends team meetings and other internal meetings as requested.
- Other duties as assigned.
- Responsible for coordinating participant services and staff scheduling for ElderONE.
- Assures complete and accurate schedules for ElderONE staff.
- Creates and schedules case assignments for ElderONE.
- Assists with timekeeping for ElderONE as needed.
- Provides a range of supportive services to Home Health Aide operations of ElderONE.
- Assures appropriate routing of calls and assistance with transitioning participants through care for ElderONE.
Requirements
- Excellent interpersonal skills and customer service skills.
- Ability to multi-task in a fast paced environment.
- Proficient use of Microsoft office.
- One year of experience in home care setting or medical office preferred.
- For ElderONE only: 1 year of experience working with a frail or elderly population preferred.
Location
- 330 Monroe Avenue Rochester, NY
Work Type
- 40 hours per week
- Full-time
Salary/Compensations
- $17.75 - $23.03
About the Company
- Rochester Regional Health is an Equal Opportunity Employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.