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About the Role

We are seeking a highly accountable, operationally driven Account Manager to own and manage a portfolio of client accounts within a fast-paced waste brokerage environment. This role is built on an account ownership model, where you will be responsible for client outcomes from issue identification through resolution, while maintaining a high standard of communication, urgency, and accountability.

Responsibilities

• Own a defined portfolio of client accounts, with full responsibility for account performance and client satisfaction
• Act as the primary contact and trusted advisor for all account needs
• Strengthen client loyalty through proactive communication and transparency
• Monitor account health to identify growth opportunities and retention risks
• Analyze trends to implement preventative solutions and service efficiencies
• Own issues from identification through to successful resolution
• Coordinate with internal teams and vendors to expedite service delivery
• Assist in resolving service failures, missed pickups, and operational breakdowns
• Escalate critical issues appropriately while maintaining ownership and visibility
• Maintain accurate and clear documentation of account activity, issues, and resolutions
• Provide clear, consistent updates to clients throughout the lifecycle of issues and projects
• Drive accountability across internal teams to produce timely results

Requirements

• 1-3+ years of experience in account management, operations, or service delivery roles
• Experience in waste management, environmental services, logistics, or a related field is a plus
• Proven ability to manage issues end-to-end across multiple teams
• Strong organizational and time management skills in a high-volume, fast-paced environment
• Excellent communication skills with the ability to manage client expectations effectively
• Demonstrated sense of ownership, urgency, and accountability

Location

• Lawrence, NY

Work Type

• Full-Time
• In-Office
• Fridays remote optional

Experience Level

• 1-3+ years

Salary/Compensations

• $26-32 per hour (DOE)

About the Company

• Waste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend.
• We do not haul trash; we sit between clients and haulers to audit invoices, optimize contracts, right-size service, centralize billing, and manage service issues.
• Our work is built around cost predictability, operational clarity, and strong execution.