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About the Role
The Parts Specialist provides high-level service to retail and installer customers while supporting store management in daily operations.
Responsibilities
- Promote company customer service programs
- Greet retail customers and assist with merchandise selection
- Support managers and installer service specialists in serving professional customers
- Complete assigned company training
- Answer phone calls, look up parts, quote prices, and recommend related items
- Maintain and secure cash drawers and process transactions
- Process exchanges and returns according to policy
- Resolve customer complaints
- Assist with store maintenance, planogram updates, and freight processing
- Perform operational tasks including inventory cycle counts and merchandise returns
- Operate brake lathe and store test equipment
- Perform in-store services such as battery testing and wiper installation
- Drive delivery vehicles as needed
Requirements
- Ability to quickly match alphanumeric sequences
- Ability to provide outstanding, friendly, and professional customer service
- Ability to multitask between phone and in-store customers
- Valid driving record meeting company eligibility requirements
Skills
- Automotive parts knowledge
- Cataloging
- Weatherly index system
- Automotive sales or service
- ASE certification
- Bilingual fluency (Spanish highly desired)
Salary/Compensations
- $16.00 - $22.00 per hour
Benefits
- Competitive wages
- Paid time off
- Stock purchase plan
- 401k with employer contributions starting day one
- Medical, dental, and vision insurance
- Flexible spending account (FSA)
- Team member health and wellbeing programs
- Tuition educational assistance programs
- Career growth opportunities
About the Company
- O’Reilly Auto Parts has a proven track record of growth and stability.
- The company maintains a strong promote-from-within philosophy.
Equal Opportunity
- O’Reilly Auto Parts is an equal opportunity employer.
- The company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information, or other protected status.
- Qualified individuals with a disability may be entitled to reasonable accommodation.