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About the Role
The Veterinary Assistant supports veterinarians and veterinary technicians in providing quality veterinary care, advocating for pets, educating clients, and maintaining a safe hospital environment.
Responsibilities
- Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize productivity.
- Communicate with veterinarians, veterinary technicians and all other associates to maintain the flow of patients.
- Provide professional, efficient and exceptional service at all times.
- Perform or prepare procedures that do not require veterinarian or veterinary technician assistance.
- Complete preparatory work for other procedures.
- Ensure that clients and pets are comfortable in the hospital.
- Monitor hospitalized or surgical pets as allowed in the state practice acts.
- Educate clients about wellness plans, preventive care, pet health needs, hospital services and other issues.
- Obtain relevant information and history from clients.
- Maintain proper and complete medical charts.
- Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
- Assist with surgery as applicable.
- Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
- Mentor other paraprofessionals in the hospital.
- Other job duties as assigned.
Requirements
- Ability to multi-task under distracting conditions without loss of accuracy or appearance of frustration.
- Read, write and speak fluent English, using appropriate grammar, style and vocabulary.
- Correctly spell commonly used English words and job-specific terms.
- Demonstrate exceptionally strong written and verbal communication skills.
- Demonstrate a systematic approach in carrying out assignments.
- Demonstrate a strong ability to identify, analyze and solve problems.
- Consistently ensure the team provides the client with attentive, courteous and informative service.
- Accurately and consistently follow instructions delivered in an oral, written or diagram format.
- Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
- Comfortably and confidently use a computer and specialized medical software.
- Show willingness and aptitude to take appropriate steps in finding solutions to problems.
- Present options and ideas to enhance current processes or procedures.
- Take on additional responsibility when both big and small tasks need to be done.
- Firmly adhere to the values and ethics of Roots Veterinary Hospital.
- Exhibit honesty, discretion, and sound judgment.
- Willing to work with others, collaborating and compromising where necessary.
- Promptly share relevant information with others.
- Be open to changing situations and opportunities and willing to perform all tasks assigned.
- Able and willing to perform tasks and duties without supervision as appropriate.
- Maintain a positive “can do” outlook, rebound quickly from frustrations and unpleasantness, and maintain composure and friendly demeanor while dealing with stressful situations.
- Ability to work at a computer for long periods of time.
- Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.).
- Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.
- Requires special hours including working weekends, evenings, and holidays.
- Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
- Requires sufficient ambulatory skills in order to perform duties while at hospital.
- Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
- Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- An associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
- One year related experience required.
- Customer service experience preferred.
- High School Diploma or equivalent required.
- Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
Skills
- Leadership
- Action Oriented
- Customer Focus
- Listening
- Peer Relationships
- Personal Learning
- Ensure medical quality
- Effective communication
- Drive for results
- Functional Skills
- Priority Setting
- Communication skills
- Organizational ability
- Problem solving skills
- Client service skills
- Intellectual ability
- Mathematical ability
- Computer skills
Work Type
- Full-time
Experience Level
- One year related experience
Education Level
- High School Diploma or equivalent
About the Company
- Roots Veterinary Hospital