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About the Role
Support physical and occupational therapy care by preparing treatment areas, assisting patients, and performing procedures under the direct supervision of a Physical or Occupational Therapist. Our mission is to get New Yorkers back to life through five-star customer service and human interaction.
Responsibilities
- Prepare treatment areas for patient care.
- Greet every patient with a smile and treat everyone with SPEARIT.
- Demonstrate a high level of customer service at all times.
- Follow the company SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Integrity, and Teamwork.
- Arrive ten minutes early and understand the urgency of patient needs.
- Actively listen to and guide patients through exercises as prescribed by Physical Therapists, under direct supervision.
- Provide a clean and organized environment, including laundry, linens, and equipment maintenance.
- Support patient care by preparing treatment areas, gathering equipment and materials, and performing procedures under direct supervision.
- Execute a high standard of clinical excellence while maintaining 5-star customer service.
- Foster a collaborative community environment for patients and team members.
- Perform other duties as assigned.
Requirements
- Previous customer service experience.
- Strong communication skills.
- Ability to multi-task.
- Strong attention to detail.
- Willingness to grow.
- Athletic experience is a plus.
- Requires manual dexterity, general strength, and endurance.
- Ability to lift loads of 5-35 pounds.
- Ability to carry loads of 5-10 pounds for 40-50 feet.
- Ability to push loads of 5-150 pounds on casters, runners, or pulleys.
- Ability to sustain a grip of 40-50 pounds for 1-2 minutes.
Skills
- Communication
- Multi-tasking
- Attention to detail
- Customer service
- Teamwork
- Empathy
- Clinical excellence
- Emotional intelligence
Location
- Chelsea, W26th St. location (Union Health Center)
Work Type
- Full-time
Experience Level
- Entry-level
Salary/Compensations
- $17 - $17 an hour
Benefits
- Paid Training
- Leadership Development with SPEAR Future Leaders Program
- Medical, Dental, Vision Benefits
- 401K
- Commuter Benefits
- Paid Time Off (PTO)
- Paid Holidays
- FSA/HSA
- Discounted gym memberships
- Pet insurance
- Select cellphone carrier discounts
- Employee Discounts to special events
- Company Events
- Mentorship Programs
- One Medical paid membership
- Commuter FSA Plan
- 401(K) Safe Harbor Match
- Floating Holidays
- Mental Health days
- Employee Perks
- Gym membership discounts with Blink & Crunch Fitness
- Annual Summer Picnic
- Holiday Awards Celebration
About the Company
- Spear Physical and Occupational Therapy is the nation’s leading outpatient practice with more than 40 clinics in the New York Tri-State Area and 25 years of experience.
- Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances.
- Spear has been honored by top medical, academic, and business communities, including being named the nation’s top physical therapy practice twice by the American Physical Therapy Association and WebPT.
- Spear received the Columbia Award for Leadership in Clinical Education.
- Spear served as official therapists to Olympic teams and Broadway shows.
- Spear has been featured for their expertise in The New York Times, CBS News, Good Morning America, and The Today Show.