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About the Role

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our NoHo- Broadway clinic in Manhattan. Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24 hours. Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need.

Responsibilities

Support patient care by making patients feel welcomed and valued.
Control the flow of appointments.
Respond to all phone calls and emails within 2 hours and always within 24 hours.
Guide patients through the out-of-network experience.
Greet all patients who enter the clinic with a smile.
Execute 5-star customer service.
Foster a true community environment for both patients and team members.
Maintain manual dexterity to manipulate office equipment and make written notations.
Use computer keyboard 90% of each workday.
Communicate effectively over the telephone.
Read information on computer screens.
Sit, stand, walk for extended periods of time.
Occasionally lift 10 pounds floor to waist.

Requirements

Previous customer service experience.
Hospitable, welcoming, and team-oriented.
Strong communication skills.
Ability to multi-task.
Strong attention to detail.
Willingness to grow.
Passion for the field of hospitality and customer service.
Self-motivation and willingness to go above and beyond.
Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.
A proactive, collaborative, team-oriented attitude.
Ability to celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork.

Skills

Customer service
Communication
Multi-tasking
Attention to detail
Hospitality

Location

Manhattan

Work Type

Full-time

Experience Level

Entry Level

Education Level

BA/BS degree preferred, not required

Salary/Compensations

$18 - $18 an hour

Benefits

One Medical paid membership
Mental Health benefits including paid time off and support services through Journey Live & employer sponsored EAP program
Medical, Dental, Vision Benefits
Commuter FSA Plan
401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health
Commuter FSA Plans – pretax savings plans for travel to & from work
Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc.
Gym membership discounts with Blink & Crunch Fitness
Company Events - Annual Summer Picnic and Holiday Awards Celebration

About the Company

Spear Physical and Occupational Therapy is the nation’s leading outpatient practice.
With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances.
Since its founding, Spear has been honored by some of the top medical, academic, and business communities.
Among these accolades, they have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more.
Learn more about Spear’s history of excellence at spearcenter.com.