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About the Role

This role combines modern Site Reliability Engineering practices with advanced production support responsibilities. You will act as the highest level of operational support (L3), proactively identifying and resolving issues before they impact customers, driving continuous improvement, and working closely with engineering teams to improve the reliability and operability of the platform. This is not a traditional operations role. You will use automation, observability, and engineering best practices to reduce operational toil while helping development teams build resilient, secure services.

Responsibilities

Monitor the health, availability, performance, and security of production services.
Proactively identify emerging issues using telemetry, logs, metrics, and distributed tracing.
Investigate, troubleshoot, and resolve complex production incidents across application and infrastructure layers.
Act as the L3 escalation point for operational issues that cannot be resolved by L1 or L2 support.
Participate in an on-call rotation for critical production incidents.
Lead incident response activities, including coordination, communication, and post-incident reviews.
Perform root cause analysis and ensure corrective actions are implemented to prevent recurrence.
Develop and maintain operational runbooks, dashboards, alerts, and standard operating procedures.
Improve platform observability by enhancing monitoring, alerting, dashboards, and service-level indicators.
Work closely with software engineering teams to improve service reliability, scalability, and resilience.
Identify opportunities to automate operational tasks and eliminate repetitive manual work.
Support production deployments, infrastructure changes, and maintenance activities.
Assist with disaster recovery exercises, resilience testing, and operational readiness reviews.
Ensure operational activities comply with FedRAMP High security and compliance requirements.
Contribute to continuous improvement initiatives across reliability, performance, and operational excellence.

Requirements

U.S. Citizenship (required).
3–6 years of experience in Site Reliability Engineering, Production Engineering, DevOps, Platform Engineering, or a senior production support role.
Experience supporting mission-critical cloud-based production systems.
Strong understanding of Linux operating systems and networking fundamentals.
Experience troubleshooting distributed applications running in Kubernetes.
Experience with public cloud platforms, preferably AWS.
Experience with infrastructure as code and configuration management.
Strong scripting or programming skills (e.g. Python, Bash, PowerShell, Go, or similar).
Experience using monitoring and observability platforms such as Prometheus, Grafana, CloudWatch, Datadog, Splunk, or OpenTelemetry.
Experience analysing application logs, metrics, and traces to diagnose production issues.
Understanding of incident management, problem management, and root cause analysis.
Strong analytical and troubleshooting skills.
Excellent written and verbal communication skills.
Experience supporting systems operating under FedRAMP High, DoD IL5/IL6, or similar regulated environments.
Experience with Kubernetes in production.
Experience with AWS services including EKS, RDS, IAM, CloudWatch, Route 53, VPC networking, and AWS Backup.
Experience with CI/CD pipelines and deployment automation.
Knowledge of service mesh technologies such as Istio.
Familiarity with security best practices including IAM, least privilege, vulnerability management, and compliance monitoring.
Experience with PagerDuty, Jira Service Management, or similar incident management platforms.
AWS certification (Associate or Professional) is desirable.

Skills

Site Reliability Engineering
Production Engineering
DevOps
Platform Engineering
Linux operating systems
Networking fundamentals
Kubernetes
AWS
Infrastructure as code
Configuration management
Python
Bash
PowerShell
Go
Prometheus
Grafana
CloudWatch
Datadog
Splunk
OpenTelemetry
Incident management
Problem management
Root cause analysis
EKS
RDS
IAM
Route 53
VPC networking
AWS Backup
CI/CD pipelines
Istio
PagerDuty
Jira Service Management

Location

REMOTE

Work Type

REMOTE
Hybrid Work Model

Experience Level

3–6 years of experience

Salary/Compensations

110000 USD to 130000 USD

Benefits

401k Matching Program
Professional Development Reimbursement
Flexible Personal/Vacation Time Off
Sick Leave
Paid Holidays
Medical
Dental
Vision
Employee Assistance Program
Parental Leave
Discounts on fitness clubs
Discounts on travel

About the Company

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Equal Opportunity

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.