Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Lead Technical Program Manager for Visa Commercial Solutions will provide oversight and governance on cross-functional delivery of VCS programs & initiatives, ensuring seamless and timely planning, prioritization, and execution using the Visa Agentic Tool Chain (VATC). This role is critical for the successful delivery of 2030 Strategic objectives and milestones on the product & technology roadmap. The ideal candidate possesses a can-do attitude, growth mindset, is process-focused, and can handle change and ambiguity. A high technical background, data-centric and analytical approach, and willingness to learn new technologies like Claude Code and Gen AI are essential.

Responsibilities

Steer and implement large-scale product development transformations from ground up, acting as a point of contact for geographically disbursed teams in high-risk, ambiguous, and outcome-driven environments.
Manage team growth, learnings, and overall development in alignment with organizational and PMO goals.
Partner with Product & Technology leads to drive effective Annual Operational Planning, Quarterly Product Reviews, and program reviews using Visa Enterprise tools (GitHub, ServiceNow, Clarity, Power BI, Jira/Jira Align).
Facilitate prioritization of Initiatives & Epics aligning to OKRs and available workforce capacity.
Manage resource rosters for Portfolios or Teams of Agentic Squads in Jira, Jira Align, and Polaris.
Manage program forecasts, budgets, labor capitalization, and asset depreciation/amortization.
Ensure effective participation in Quarterly Planning activities across programs, collaborating with partners in Operations & Infrastructure, Cybersecurity, and other Visa Technology verticals.
Ensure programs and projects adhere to Visa's Agentic Lifecycle Methodology and Key Controls, reporting accurate and timely program progress and financial status.
Act as a coach and mentor to the PMO team and scrum teams on adopting agile best practices, advancing the transformation to Visa’s Agentic Lifecycle Management Operating Model.
Learn and adopt Visa’s Secure Software Development Lifecycle Management (SSDLC), Golden Rules, release management, and Product Lifecycle Management (PLM) processes.
Provide telemetry in quality, flow, and value metrics-based reporting to stakeholders and hold regular program-level reviews.
Cultivate rigorous planning and prioritizing while proactively identifying risks and dependencies to accelerate value realization.
Manage cross-functional communications to maximize understanding, impact, and speed of change adoption.
Act as a coach and mentor to Engineering, PMO, and Product teams on adopting agile best practices and a cadence of portfolio, program, and team-level ceremonies.
Capture metrics indicating progress toward the Reimagining Work at Visa Initiative.
Develop rigor in understanding and leveraging productivity, quality, flow, usage, adoption, and value-based metrics to accelerate benefit realization.
Generate and improve agility metrics (performance, predictability, persistency) by optimizing and governing Visa processes for planning, budgeting, prioritization, delivery, release management, workforce planning, and stakeholder reporting.
Assist and support External (FFIEC) & Internal audits, ensuring all supported programs adhere to audit-compliant processes.
Ensure timely remediation of identified security vulnerabilities to prevent non-compliance and obtain exceptions promptly.
Volunteer for additional responsibilities related to Visa processes, cross-functional project governance, and hiring; participate in required fire drills.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD.
12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
16+ years of work experience in technical program management or software development with a Bachelor s Degree or at least 10 years of work experience with an Advanced Degree (e.g., Masters/MBA/JD/MD) or at least 5 years of work experience with a PhD.
Experience developing plugins & agents using Claude Code, cline or other AI Agentic tools.
Experience with Enterprise Program Management Tools (Jira, Jira Align, Clarity, Primavera, HP PPM etc.).
Scaled Agile Certification (SAFe for Teams, Leading SAFe, Implementing SAFe, SAFe for Release Train Engineers).
Experience with analytical reporting tools (e.g., Tableau, Power BI).
Experience with productivity and collaboration tools, including GitHub, Share point, Microsoft Teams, Wiki pages, Microsoft 360 copilot etc.
Experience in managing large-scale engineering and operational projects.
Experience in driving alignment with business objectives across multiple teams.
Experience in implementing advanced project management techniques.
Experience in promoting innovation within technical program management.
Scaled Agile Framework Certified – SAFe Agilist or SAFe Program Consultant.
Program Management Professional (PgMP) and/or Project Management Professional (PMP).
Experience with JIRA Align, Tableau, Power BI.
Experience with project management techniques software development lifecycle in a Fin-Tech background scrum or agile experience.
Experience with productivity and collaboration tools, including Share point, Microsoft Teams, Wiki pages, Microsoft 360 copilot etc.
Experience leveraging Artificial Intelligence/Machine learning to improve the effectiveness of Product delivery.
U.S. Applicants Only.

Skills

Technical Program Management
Software Development
Claude Code
Agentic AI technologies
Gen AI
Enterprise Operational Methodologies (Agentic, Agile, Stage gate)
Product Development Transformations
Annual Operational Planning
Quarterly Product Reviews
Program Reviews
Visa Enterprise tools (GitHub, ServiceNow, Clarity, Power BI, Jira/Jira Align)
Initiative & Epic Prioritization
OKRs
Resource Management
Jira
Jira Align
Polaris
Program Forecasting
Budget Management
Labor Capitalization
Asset Depreciation/Amortization
Agentic Lifecycle Methodology
Key Controls
Agile Best Practices
Agentic Lifecycle Management Operating Model
Secure Software Development Lifecycle Management (SSDLC)
Golden Rules
Release Management
Product Lifecycle Management (PLM)
Quality Metrics
Flow Metrics
Value Metrics
Risk Identification
Dependency Management
Cross-functional Communications
Change Adoption
Portfolio Ceremonies
Program Ceremonies
Team Level Ceremonies
Reimagining Work at Visa Initiative Metrics
Productivity Metrics
Usage Metrics
Adoption Metrics
Agility Metrics (performance, predictability, persistency)
External Audits (FFIEC)
Internal Audits
Security Vulnerability Remediation
Tableau
Power BI
Scaled Agile Framework (SAFe)
Program Management Professional (PgMP)
Project Management Professional (PMP)
Fin-Tech
Scrum
Agile
SharePoint
Microsoft Teams
Wiki pages
Microsoft 360 copilot
Artificial Intelligence/Machine learning

Location

Office Setting

Work Type

Full-time
Hybrid (at least 3 days in office)

Experience Level

10+ years with Bachelor's Degree
8+ years with Advanced Degree
3+ years with PhD
12+ years with Bachelor's Degree
8-10 years with Advanced Degree
6+ years with PhD
16+ years in technical program management or software development with Bachelor's Degree
10+ years in technical program management or software development with Advanced Degree
5+ years in technical program management or software development with PhD

Education Level

Bachelor's Degree
Advanced Degree (Masters/MBA/JD/MD)
PhD

Salary/Compensations

$173,100.00 - $276,800.00 USD per year
Potential sales incentive payments
May be eligible for bonus and equity

Benefits

Medical
Dental
Vision
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program

About the Company

Visa is a world leader in payments technology, facilitating transactions across more than 200 countries and territories.
Dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale, tackle meaningful challenges, grow your skills, and see your contributions impact lives around the world.
Join Visa and do work that matters – to you, your community, and the world. Progress starts with you.

Equal Opportunity

Visa is an EEO Employer.
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.