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About the Role
The Strategic Platform Support Analyst/Associate joins the Platform team to maintain, improve, and expand the company's real-estate technology and systems. This role supports core platforms like Yardi and EliseAI while identifying and deploying AI solutions to enhance business workflows, reporting, and decision-making.
Responsibilities
- Serve as a subject-matter expert for Yardi, EliseAI, and other real-estate accounting platforms.
- Provide user support, manage workflows, ensure data accuracy, and resolve issues.
- Own and prioritize platform-support requests, coordinating with vendors and internal teams.
- Translate business needs into system configurations, report specifications, and implementation plans.
- Coordinate testing, user acceptance, releases, upgrades, and property setups.
- Develop and maintain documentation, user guides, and training materials.
- Identify opportunities to improve workflows, automation, and platform adoption.
- Evaluate and scale AI and automation tools, establishing practical use cases and guardrails.
- Utilize AI-enabled tools to improve productivity, research, and analysis.
- Partner with business users, platform owners, and technical teams.
Requirements
- 3–5+ years of experience supporting, administering, or configuring Yardi, EliseAI, or real-estate accounting systems.
- Strong troubleshooting, root-cause analysis, and stakeholder-communication skills.
- Working knowledge of real-estate operations including property management, accounting, or asset management.
- Proficiency with generative AI and AI-enabled tools, including workflow design and output validation.
- Strong Excel and reporting skills.
- Bachelor’s degree in a relevant field or equivalent professional experience.
Skills
- Yardi
- EliseAI
- Real-estate accounting systems
- Generative AI
- Excel
- SQL
- Power BI
- Tableau
- SSRS
- APIs
- Workflow automation
- Data mapping
- Python
- R
Experience Level
- 3–5+ years
Education Level
- Bachelor’s degree or equivalent professional experience
About the Company
- Westminster creates long-term value in strategically focused real-estate markets.
- Mission is to build thriving communities and exceptional experiences for residents, guests, tenants, and teams.
- Guided by the '4 Be's': Be best in class, Be Solution-Oriented, Be Accountable, and Be caring.
Equal Opportunity
- We are an equal opportunity at-will employer and do not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin.