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About the Role

The Strategic Platform Support Analyst/Associate joins the Platform team to maintain, improve, and expand the company's real-estate technology and systems. This role supports core platforms like Yardi and EliseAI while identifying and deploying AI solutions to enhance business workflows, reporting, and decision-making.

Responsibilities

• Serve as a subject-matter expert for Yardi, EliseAI, and other real-estate accounting platforms.
• Provide user support, manage workflows, ensure data accuracy, and resolve issues.
• Own and prioritize platform-support requests, coordinating with vendors and internal teams.
• Translate business needs into system configurations, report specifications, and implementation plans.
• Coordinate testing, user acceptance, releases, upgrades, and property setups.
• Develop and maintain documentation, user guides, and training materials.
• Identify opportunities to improve workflows, automation, and platform adoption.
• Evaluate and scale AI and automation tools, establishing practical use cases and guardrails.
• Utilize AI-enabled tools to improve productivity, research, and analysis.
• Partner with business users, platform owners, and technical teams.

Requirements

• 3–5+ years of experience supporting, administering, or configuring Yardi, EliseAI, or real-estate accounting systems.
• Strong troubleshooting, root-cause analysis, and stakeholder-communication skills.
• Working knowledge of real-estate operations including property management, accounting, or asset management.
• Proficiency with generative AI and AI-enabled tools, including workflow design and output validation.
• Strong Excel and reporting skills.
• Bachelor’s degree in a relevant field or equivalent professional experience.

Skills

• Yardi
• EliseAI
• Real-estate accounting systems
• Generative AI
• Excel
• SQL
• Power BI
• Tableau
• SSRS
• APIs
• Workflow automation
• Data mapping
• Python
• R

Experience Level

• 3–5+ years

Education Level

• Bachelor’s degree or equivalent professional experience

About the Company

• Westminster creates long-term value in strategically focused real-estate markets.
• Mission is to build thriving communities and exceptional experiences for residents, guests, tenants, and teams.
• Guided by the '4 Be's': Be best in class, Be Solution-Oriented, Be Accountable, and Be caring.

Equal Opportunity

• We are an equal opportunity at-will employer and do not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin.