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About the Role

The Crisis Shelter Shift Leader ensures continuity of services for up to 120 youth and on-site staff, serving as the primary point person during their shift. This role involves supporting all program aspects, engaging youth holistically, and maintaining a safe, clean, and well-maintained site.

Responsibilities

• Welcome youth and orient them to site expectations.
• Perform youth engagement and program support.
• Engage, supervise, and support youth residing at the Shelter.
• Ensure the site, including youth rooms, is clean and in good condition.
• Ensure youth comply with curfew expectations and schedule structure.
• Assist youth with preparation for their day.
• Monitor programs and youth activities to promote a safe and secure environment.
• Engage with youth during mealtimes and facilitate post-meal cleanup.
• Assist youth with activities of daily living (ADLs).
• Provide support to Direct Service Managers and Case Managers, including managing youth appointments, collecting/filing paperwork, and digital file maintenance.
• Maintain accurate records in the Efforts to Outcomes (ETO) electronic case management system, documenting engagements and touchpoints.
• Complete Incident and behavior communication reports as per regulations.
• Follow program procedures as directed.
• Maintain healthy, supportive relationships with youth, with appropriate boundaries.
• Participate in recreational and holiday activities and off-site trips.
• Complete and submit incident reports by the end of the shift.
• De-escalate crises and attend to emergencies following agency protocol.
• Communicate with staff to ensure safe and secure operations.
• Ensure sufficient staffing at the Shelter sites.
• Coordinate crisis interventions and ensure appropriate follow-up.
• Assign tasks to staff and ensure completion and follow-up.
• Perform operational tasks as assigned.
• Serve as the point person for program communication during assigned shifts.
• Assign breaks according to company policy.
• Work in an environment where precautions for communicative diseases and health concerns may need to be observed and followed.
• Determine when to contact superiors for serious emergencies.

Requirements

• High School Diploma with at least one year of successful experience working with young adults.
• Interest in working with youth who have experienced homelessness.
• Strong multi-tasking skills.
• Strong de-escalation skills.
• Positively respond to supervision and coaching.
• Excellent verbal, written, and problem-solving abilities.
• Willing and able to move throughout the day.
• Upbeat, creative, and fun demeanor.
• Able to use Motivational Interviewing to engage youth and assist in their successful planning.
• Strong focus on child protection and ensuring the safety of residents.
• Overall flexibility in work schedule, including weekends, evenings, and holidays.
• Adherence to attendance and punctuality requirements.
• Dedicated to the mission of Covenant House.

Skills

• Multi-tasking
• De-escalation
• Verbal communication
• Written communication
• Problem-solving
• Motivational Interviewing

Experience Level

• At least one year of successful experience working with young adults

Education Level

• High School Diploma