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About the Role
This is an end-to-end client delivery role responsible for winning work, managing client relationships, quoting jobs, booking engineers, managing projects, and ensuring payment. It is a commercially focused position blending sales, account management, quoting, and operational coordination, measured by revenue growth, quote conversion, project delivery quality, and cash collection.
Responsibilities
- Identify and win new clients through outbound engagement, referrals, and networking
- Convert inbound leads into retained accounts with ongoing project pipelines
- Build and maintain strong relationships to increase repeat business
- Track and report on client revenue performance
- Attend site visits or coordinate engineer attendance for quote scoping
- Write and issue clear, itemised, step-by-step quotes using CRM system
- Liaise with suppliers and subcontractors to ensure cost competitiveness
- Follow up on outstanding quotes to improve conversion rates
- Schedule jobs in the CRM ensuring correct trade, geography, and availability
- Issue clear work orders to engineers or supply chain with all necessary info
- Coordinate materials, access arrangements, and client communications
- Monitor progress, track status, and ensure jobs are completed to a high standard
- Act as single point of contact for the client throughout the job lifecycle
- Conduct quality checks (photos, feedback, completion verification)
- Resolve issues proactively and escalate where necessary
- Provide job summaries and updates to clients as required
- Ensure jobs are invoiced within 24 hours of completion
- Chase client payments and resolve billing queries
- Track project profitability and payment cycles
- Hit weekly and monthly KPIs: revenue, jobs booked, quote turnaround, and collections
- Participate in daily stand-ups and report performance metrics
- Continuously seek ways to improve speed, accuracy, and customer experience
Requirements
- 2+ years of experience in property maintenance and refurbishment
- Experience working with CRM tools and job tracking systems
- Proficiency with Microsoft Office tools
- Experience working to KPI-driven targets, participating in daily stand-ups, and contributing to continuous process improvement
- Experience coordinating with clients, engineers, suppliers, and subcontractors
- Eligibility to work in the UK
Experience Level
- 2+ years
Education Level
- Degree in any field is a plus
Salary/Compensations
- Competitive base salary with uncapped bonus scheme
Benefits
- Profit-Sharing scheme
- 20 Days Annual Leave + Bank Holidays
- Private gym access
- Career progression (UK & Dubai)
- Company events & incentives
- Pension scheme
About the Company
- High-Performance, collaborative culture