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About the Role

This is a fixed-term contract role covering maternity leave within Trustpilot's Go To Market Technology department. The role is delivery-led, focusing on managing the Commercial Tech team and owning business-as-usual tasks, with a portion of time dedicated to hands-on Salesforce platform work.

Responsibilities

Own the day-to-day running of the Commercial Tech team, keeping delivery on track and the backlog healthy.
Line-manage three Commercial Tech admins and one developer, supporting their development through coaching and regular feedback.
Triage incoming Jira tickets, assign bugs and work to the right person, and manage priorities against capacity.
Run all sprint ceremonies, including planning, stand-ups, backlog refinement, and retrospectives.
Own the release pipeline and ensure change is delivered safely and predictably.
Act as the first escalation point for Commercial Tech, resolving issues quickly and escalating to the Head of Commercial and Marketing Technology when needed.
Filter ad-hoc inbound requests at the right level to protect team capacity.
Configure and maintain the Sales Cloud instance, using declarative tools first and programmatic solutions where they add value.
Build and maintain robust Salesforce Flows and automation in line with best practices and platform performance.
Troubleshoot and resolve technical issues directly in the platform.
Support integrations between Salesforce and other business systems.
Deploy change through CI/CD and apply declarative change solutions to delivery work.
Collaborate with the organisation-wide Salesforce team, contributing to code reviews and keeping solutions aligned with the broader ecosystem.
Keep commercial stakeholders regularly updated on delivery, priorities, and status.
Partner with the Head of Commercial and Marketing Technology to ensure day-to-day delivery reflects the wider roadmap and corporate OKRs.
Gather requirements from commercial and ops teams, translate them into clear technical work, and set realistic expectations on delivery.
Build and maintain meaningful reports and dashboards that are available and easy to understand for the people who need them.
Maintain clear technical and process documentation for the team's work.

Requirements

Proven background in delivery or project management, specifically in a scrum or agile environment.
Confident running sprint ceremonies, managing a backlog, and keeping a team focused and productive.
Hands-on with Jira or a similar tool for triage, tracking, and reporting.
5+ years of hands-on Salesforce experience, with strong Sales Cloud knowledge across configuration, Flows, and automation.
Minimum of Advanced Administrator or Platform Developer I certification.
Comfortable getting hands-on with declarative build and some programmatic work, such as Apex and Lightning Web Components.
Familiar with developer and deployment tooling, including Git for version control, Salesforce CLI, VS Code, and CI/CD pipelines.
A good working understanding of Salesforce APIs and integration patterns.
Experience line managing or mentoring admins or developers, with a genuine interest in helping people grow.
Able to set direction, unblock the team, and create a collaborative, inclusive environment.
Strong interpersonal and communication skills, with a track record of working effectively with technical and non-technical stakeholders.
Able to translate between business needs and technical delivery, and to keep senior stakeholders confident and informed.
A proactive and flexible mindset, comfortable picking up an established team and area at pace.
Able to adapt to changing priorities in a dynamic environment.
Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
A focus on scalable, maintainable ways of working that drive operational efficiency.

Skills

Salesforce
Sales Cloud
Scrum
Agile
Jira
Declarative tools
Programmatic solutions
Salesforce Flows
Automation
CI/CD
Git
Salesforce CLI
VS Code
Salesforce APIs
Integration patterns
Apex
Lightning Web Components

Location

London, UK
Remote
Hybrid

Work Type

Fixed-term contract
Hybrid

Experience Level

5+ years of hands-on Salesforce experience

Education Level

Advanced Administrator or Platform Developer I certification
Sales Cloud Consultant certification is a strong plus

Benefits

Competitive compensation package + bonus
25 days holiday per year, increasing to 28 days after 2 years of employment
Two (paid) volunteering days a year
Rich learning and development opportunities
Pension and life insurance
Health cash plan, online GP, 24/7, Employee Assistance Plan
Full access to Headspace
Paid parental leave
Season ticket loan
Cycle-to-work scheme
Central office location with amenities
Regular opportunities to connect and get to know colleagues
Access to over 4,000 deals and discounts
Independent financial advice
Free standard professional mortgage broker advice
Talent acceleration programs

About the Company

Trustpilot is a profitable, high-growth FTSE-250 company focused on becoming the universal symbol of trust.
We run the world's largest open customer review platform.
The GTM Technology team is responsible for Salesforce and GTM systems, delivering strategic change and servicing commercial, ops, marketing, and service organizations.
Our team is predominantly based in London, with colleagues in Copenhagen, Edinburgh, and New York.
We are looking for a fun, outgoing person with an equal drive to perform.
Our purpose is to help people and businesses help each other.
Trustpilot began in 2007 with the idea of being the universal symbol of trust, bringing consumers and businesses together through reviews.
Trustpilot is open, independent, and impartial.
We have more than 350 million reviews and 60 million monthly active users across the globe.
We have more than 1000 employees and are headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
Our culture is built on the relationships we create, fostering collaboration and respect across borders and cultures.
We are proud to be an equal opportunity workplace with diverse perspectives and ideas.

Equal Opportunity

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected.
Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.