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About the Role

This role focuses on delivering exceptional customer service, driving sales across various store departments, and ensuring operational excellence. You will engage with customers to understand and meet their needs, handle transactions, resolve complex customer situations, and maintain store standards.

Responsibilities

• Deliver exceptional customer service and enhance customer engagement and satisfaction.
• Drive sales in the furniture, technology and supplies areas of the store.
• Set and achieve sales and margin goals with store leaders.
• Ensure operational excellence and uphold store brand standards.
• Support all merchandising and signage standards including planograms and stocking.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.
• Engage with and sell to all customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
• Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional.

Requirements

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Skills

• Customer service
• Communication skills
• Teamwork
• Sales
• Merchandising
• POS system operation

Experience Level

• Entry Level

Benefits

• Associate Discount
• Flexible Benefit Plans
• Group RRSP Program
• Learning and Development Programs
• Associate Recognition Programs

About the Company

• We value transparency in our hiring processes.
• Artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions.
• This posting is for an existing vacancy.