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About the Role

Support the management of the end-to-end lifecycle of physical card and welcome kit initiatives across all Consumer Branded Card businesses. Lead complex, multi-workstream programs to ensure premium quality, on-time delivery, and a differentiated cardmember experience, directly shaping customer interaction with iconic Chase card products.

Responsibilities

• Support end-to-end project management for physical card and welcome kit launches, owning project plans and timelines.
• Manage relationships with external vendors and manufacturing partners, including travel for quality control testing.
• Explore and evaluate new card materials and packaging innovations.
• Collaborate cross-functionally with Brand, Marketing, Industrial Design, Operations, Technology, Architecture, and external vendors.
• Manage statuses for continuous stakeholder updates, including senior leadership updates.
• Identify and proactively resolve production challenges, driving timeline efficiencies.
• Gather and document detailed product and production requirements, partnering with Architecture to design customer journey solutions.
• Present product requirements to all impacted teams and secure commitment for product builds.
• Ensure compliance with risk, control, and regulatory requirements.
• Participate in a culture of collaboration, transparency, and continuous improvement.

Requirements

• Minimum 3 years of experience in product management, physical product development, and/or program management.
• Proven track record of leading complex, multi-workstream programs from concept through production and launch.
• Strong project management skills with the ability to own and drive detailed timelines across multiple concurrent initiatives.
• Experience managing external vendors and manufacturing partners, including on-site quality assurance.
• Excellent written and verbal communication skills, with the ability to engage and align cross-functional teams and senior stakeholders.
• Strong stakeholder management and relationship-building skills across internal and external partners.
• Demonstrated ability to proactively identify risks and solve problems under tight timelines.
• Highly organized, self-motivated, and able to manage multiple priorities in a fast-paced environment.
• Analytical mindset with the ability to use data to inform decisions and improve processes.
• Willingness to travel to vendor and production facilities as needed.
• Bachelor's degree or equivalent experience required.

Skills

• Product management
• Physical product development
• Program management
• Project management
• Vendor management
• Quality control
• Materials innovation
• Cross-functional collaboration
• Stakeholder management
• Risk identification
• Problem-solving
• Analytical skills
• Jira
• Confluence
• Monday.com

Location

• US

Work Type

• Full-time

Experience Level

• Senior Associate
• Minimum 3 years of experience

Education Level

• Bachelor's degree or equivalent experience

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

About the Company

• Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
• Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
• We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
• Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
• We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
• We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations.
• Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Equal Opportunity

• We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
• We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
• We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
• We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
• Equal Opportunity Employer/Disability/Veterans