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About the Role

ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic interface for our Global and Strategic Regional partners. This role drives holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption, translating platform capabilities and AI innovation into repeatable, outcome-driven offerings.

Responsibilities

• Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
• Lead joint business planning to align partner investments, industry focus, and go-to-market priorities.
• Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.
• Lead and support technical discovery sessions, executive briefings, and solution demonstrations.
• Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.
• Translate platform and AI capabilities into partner-differentiated, scalable solutions.
• Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
• Design and execute partner-led proofs of concept and co-demonstrations.
• Provide technical escalation support for critical partner-led opportunities.
• Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
• Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors.
• Ensure partner offerings progress from concept through validation to scalable commercialization.
• Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards.
• Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value.
• Support executive-level conversations with clear value narratives and outcome-based storytelling.
• Coordinate across internal specialist teams to deliver a unified partner experience.

Requirements

• 8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles with proven success leading technical discovery, demonstrations, and partner engagements.
• Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances.
• Strong executive presence with the ability to influence senior partner stakeholders at VP+ level.
• Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans.
• Experience shaping or scaling partner practices, offerings, or go-to-market motions.
• Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level.
• Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows.
• Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector).
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Skills

• ServiceNow platform and AI capabilities (Now Assist, AI Agents)
• Management consulting
• Strategy advisory
• Partner business development
• ServiceNow certifications (e.g., CSA, CIS, or architectural certifications)
• Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build)
• Familiarity with competitive platforms and ability to articulate ServiceNow differentiation

Location

• AMS - North America and Canada

Work Type

• Flexible
• Remote

Experience Level

• 8+ years

Salary/Compensations

• $134,250 to $221,550

Benefits

• Equity (when applicable)
• Variable/incentive compensation
• Competitive On Target Earnings (OTE) incentive compensation structure for sales positions
• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

About the Company

• ServiceNow is the AI control tower for business reinvention.
• Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
• We're building an AI-native culture where technology and talent are unstoppable together.

Equal Opportunity

• ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
• All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
• We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
• For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.