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About the Role

As a Stakeholder Manager at HS2, you will be responsible for delivering stakeholder engagement activity and managing key stakeholder relationships across Land and Property. You will work with internal teams across HS2 as well as with external organisations including DfT, Land and Property’s Supply Chain and community stakeholders.

Responsibilities

• Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI.
• Deliver stakeholder engagement activity, including maintaining effective relationships with internal teams, external stakeholders and partners.
• Deliver stakeholder engagement activity in line with agreed ways of working and approaches, working with relevant teams to address stakeholder issues and concerns.
• Manage responses to stakeholder enquiries and complaints, ensuring timely, accurate and consistent handling in line with agreed approaches.
• Deliver stakeholder engagement and management plans, ensuring activity is carried out in line with agreed priorities and approaches.
• Monitor and analyse stakeholder engagement activity, identifying trends, risks and issues to inform responses and planning.
• Produce stakeholder materials, including briefings, information packs and supporting content, to enable effective engagement.
• Ensure all stakeholder engagement activity and outputs are delivered in line with agreed standards, approaches and stakeholder positioning.

Requirements

• An understanding of stakeholder engagement principles and approaches, particularly within complex or sensitive environments.
• An understanding of how to manage stakeholder relationships across a range of internal and external groups.
• An understanding of how to interpret and communicate technical, policy or operational information to non-specialist audiences.
• An awareness of working within regulated, public sector or infrastructure environments, including the importance of managing reputational risk.
• Experience of delivering stakeholder engagement activity in a complex or multi-stakeholder environment.
• Experience of managing stakeholder relationships and handling enquiries and complaints.
• Experience of producing clear, structured written outputs for a range of audiences, such as briefings, reports or correspondence.
• Experience of analysing information or data to identify trends, issues or insights and inform decision-making or activity.
• Experience of working in a fast-paced environment, managing competing priorities and delivering to tight deadlines.
• Experience of supporting the delivery of work within defined processes, frameworks or governance structures.
• Applicants must already have the Right to Work in the UK at the time of application.
• Offers made to applicants will be subject to satisfactory completion of pre-employment checks which include Nationality & Immigration Status, employment references, DBS, Financial and Education checks.

Skills

• Influencing and listening skills, with the ability to engage effectively with a range of stakeholders
• Written and verbal communication and interpersonal skills, with the ability to communicate complex information clearly to different audiences
• Ability to develop relationships and build trust amongst stakeholders and communities, exercising diplomacy and sound judgement
• Ability to manage competing stakeholder priorities and deliver outputs to agreed deadlines
• Analytical skills, with the ability to interpret and analyse stakeholder data, identify trends and emerging issues, and use insight to inform responses and engagement activity
• Ability to support delivery of a high-quality ‘Claimant experience’ through effective stakeholder engagement
• Ability to manage agreed deadlines in a dynamic, fast-moving environment and operate within established processes and ways of working

Location

• Birmingham

Work Type

• Full-time

Experience Level

• Depending on skills and experience

Salary/Compensations

• £41,092 pa to c.£48,344 pa

Benefits

• Flexible benefits fund of 15% which is paid on top base salary and is fully pensionable
• Competitive benefits

About the Company

• HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential.
• HS2 Ltd will be the UK’s new high speed rail network. As well as improving capacity, the new scheme will shorten journey times between a number of Britain’s major population centres, boost the economy and create thousands of jobs.
• HS2 Ltd will create a skills legacy and develop a diverse range of talent. We aim to be a leader in EDI practice by creating a safe & inclusive working environment for all our staff - living our values of Safety, Respect, Integrity and Leadership.
• In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities.
• HS2 Ltd is also a safety-critical organisation. Employees are required to ensure reasonable care of their own and others’ health and safety by taking personal responsibility for working to our ‘Safe at Heart’ programme principles and following safe working procedures at all times.

Equal Opportunity

• HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential.
• It is expected that you will actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI.