Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Liability and Litigation Adjuster manages a caseload of complex Homeowners' property and liability claims, with particular emphasis on litigated and pre-litigation files. This role is responsible for investigating losses, evaluating coverage, and negotiating settlements while maintaining close collaboration with policyholders, vendors, and outside counsel to achieve fair, accurate, and timely claim resolution. The Liability and Litigation Adjuster also serves as a technical resource and mentor to team members and may provide support at the supervisor level as needed.

Responsibilities

Manage all aspects of property and liability losses related to Personal Lines Homeowners claims, with emphasis on litigated files.
Make prompt contact with policyholders to establish expectations, develop an action plan, and complete an initial exposure assessment.
Investigate claims of varying complexity, including review and evaluation of transferred files to determine an appropriate plan of action.
Analyze investigation findings and policy language to determine coverage.
Communicate coverage determinations to policyholders in a clear, professional, and customer-focused manner.
Assign and coordinate vendors for required field work.
Maintain complete, accurate, and timely electronic documentation of all file handling activity.
Evaluate and negotiate settlement amounts within assigned authority, escalating to management as appropriate, and issue payments accordingly.
Ensure regular, timely follow-up on all assigned files and bring claims to prompt, appropriate resolution while keeping policyholders informed throughout the claim lifecycle.
Monitor and adjust claim file reserves to reflect current exposure.
Collaborate with property adjusters and legal counsel on litigated and potentially litigated matters.
Serve as a technical resource, mentor, and trainer for team members; may provide coverage at the supervisor level upon request

Requirements

Minimum of six years of Property & Casualty claims experience, with at least three years adjusting litigated liability claims, including both first- and third-party matters.
Demonstrated knowledge of Homeowners' liability exposure, litigation processes, and potential bad faith considerations.
Experience handling complex first-party litigation, including files involving potential bad faith allegations.
Working knowledge of claims investigation practices, policy interpretation, and settlement negotiation.
General understanding of the principles of good faith and fair dealing, and the ability to apply them in file analysis.
Thorough understanding of applicable Department of Insurance (DOI) regulations and compliance requirements.
Active multi-state claims adjuster license(s), including Texas, with the ability to obtain additional state licenses as required.
Ability to manage a varied caseload with sound independent judgment while collaborating effectively with team members, vendors, and outside counsel.
Ability to perform effectively in a fast-paced, dynamic work environment and to prioritize competing demands.

Skills

Critical thinking
Fraud prevention
Written communication
Verbal communication
Teamwork
Customer focus
Organizational skills
Attention to detail
Record-keeping
Independent judgment
Collaboration

Location

Austin, TX
Dallas, TX

Work Type

Full-time

Experience Level

6+ years of claims experience
3+ years adjusting litigated liability claims

Education Level

Bachelor's degree in business, risk management, or a related field preferred
High school diploma or equivalent combined with required claims experience
Associate in Claims (AIC) preferred
Senior Claims Law Associate (SCLA) preferred

Salary/Compensations

$110,000 - $133,000

Benefits

Multiple medical plans
100% employer-covered dental & vision plans for team members and their families
401(k) retirement plan
Short & long-term disability
Employer-paid life insurance
Flexible Spending Accounts (FSA) for health and dependent care
Employee Assistance Program (EAP)
Equity compensation
Training and internal career growth opportunities
Flexible Time Off
12 weeks of parental leave for primary and secondary caregivers

About the Company

Hippo was built on a promise: make homeownership effortless.
We use technology and data to help our customers stay ahead of problems and protect what matters most.
Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences.
Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.
If you're energized by building what's next, we'd love to meet you.

Equal Opportunity

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation.
Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.