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About the Role

The Network Engineer plays a hands-on technical role in supporting and maintaining MCU’s Network ecosystem, including remote sites, branch offices, corporate offices, and data centers. This position serves as a frontline technical resource, ensuring IT infrastructure operates efficiently, reliably, and securely.

Responsibilities

• Assist with the installation and troubleshooting of network devices.
• Verify network connectivity and diagnose basic network performance issues.
• Support wired and wireless network deployments.
• Assist with structured cabling installations, cable management and break/fix wiring.
• Install, configure, and update operating systems and business applications.
• Apply patches, updates, and security configurations.
• Support enterprise software deployment initiatives.
• Provide professional, courteous, and effective support to employees and members.
• Communicate technical information clearly.
• Maintain a customer-focused approach while resolving technical issues.
• Create and maintain accurate service records, supporting documentation, and troubleshooting steps.
• Assist with maintaining IT inventory and asset tracking systems.
• Prepare status updates and reports.
• Follow organizational IT security policies and procedures.
• Identify and report potential security risks or vulnerabilities.
• Support compliance with company standards and regulatory requirements.
• Perform other duties as assigned and special projects as requested.

Requirements

• Requires daily travel within the New York Metro area and surrounding locations.
• Minimum 3 years of experience in a similar IT-related role.
• Availability for 24x7 support, including nights, holidays, and weekends.
• Knowledge of network device operating systems, Microsoft Windows operating systems, Microsoft Office applications, computer hardware and peripherals, and mobile device support.
• Understanding of TCP/IP networking concepts, network fundamentals, and basic cybersecurity practices.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Working knowledge of TCP/IP networking (IP addressing, DNS, DHCP, etc.).
• Exposure to server rooms, telecommunications closets, and technical workspaces.
• Ability to lift and carry equipment weighing up to 50 pounds.
• Ability to bend, kneel, climb short ladders, and work in confined spaces.
• Ability to stand and walk for extended periods.
• Strong diagnostic and technical troubleshooting abilities.
• Takes ownership of support tasks and ensures completion.
• Works cooperatively with IT team members and stakeholders.
• Learns and applies new technologies and procedures quickly.

Skills

• Network device operating systems
• Microsoft Windows operating systems
• Microsoft Office applications
• Computer hardware and peripherals
• Mobile device support
• TCP/IP networking concepts
• Network fundamentals
• Basic cybersecurity practice
• Diagnostic and technical troubleshooting

Location

• New York Metro area

Work Type

• Full-time
• Onsite

Experience Level

• Minimum 3 years of experience

Salary/Compensations

• $87,500 - $108,500

Benefits

• Discretionary bonus
• 401(k) with 6% employer match
• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• Flexible paid time off
• 11 paid holidays annually

About the Company

• At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members.
• For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals.
• Our Mission: To help hard-working New Yorkers build better tomorrows.
• Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures.

Equal Opportunity

• Municipal Credit Union (MCU) is an Equal Opportunity Employer.
• Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.
• We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home.
• Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.