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About the Role

As a Front Desk Supervisor, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit, while embracing the values of the Company Culture and Guiding Principles.

Responsibilities

• Be visible at the front desk.
• Schedule associates in accordance with forecasted sales and adjust staffing as necessary for sudden changes.
• Plan, assign, supervise, and participate in the daily activities of the Guest Service staff.
• Participate in the prompt and courteous check-in and check-out of guests.
• Use guests’ names when communicating with them.
• Provide gracious and efficient telephone service, answering calls promptly and knowledgeably.
• Demonstrate a working knowledge of all hotel services, facilities, and programs and effectively assist guests.
• Respond to guests’ requests promptly, efficiently, and courteously.
• Communicate effectively.
• Arrange fulfillment of guest services by working with housekeeping, maintenance, and food and beverage.
• Stay current with hotel developments by reviewing and updating the communication log book each shift.
• Resolve conflicts and negotiate effectively.
• Demonstrate teamwork by cooperating, assisting, and communicating effectively with co-workers.
• Provide concierge service with fluent knowledge of the area, attractions, restaurants, special events, and guest amenities.
• Deliver requested items to guestrooms.
• Confirm all duties and reports on the shift checklist are completed accurately.
• Ensure staff is trained in financial control procedures and follows them regularly.

Requirements

• Act as the Manager On Duty when assigned.
• Work in other areas of the hotel when needed to assist operations.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
• Maintain a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate.
• Ability to communicate with guests and team members verbally or in written form.
• Working knowledge of Microsoft Excel and Word.
• Advanced working knowledge of property management systems.
• Working knowledge of switchboard and telephone etiquette.
• Ability to work and interact with associates on every level.
• Excellent communication, organizational, and customer service skills required.
• Project a favorable image of the Hotel to the public at all times.
• Perform other duties as assigned, requested, or deemed necessary by management.
• Must have open availability to work weekends and holidays.
• Ability to move, transport, put, install, remove, replace, position, place, and transfer items.
• Ability to move about or to and position self.
• Ability to operate, adjust, attach, position, set up, handle, tend to, activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, and service items.
• Ability to stand for extended periods of time.
• Ability to communicate, converse, discern, convey, and discuss.
• Ability to determine, identify, recognize, perceive, estimate, judge, compare, and observe.
• Ability to bend, lift, kneel, and be in motion for the full day.
• Must be able to move continuously during work hours and lift and/or carry 50 pounds.

Skills

• Customer service
• Communication
• Organization
• Microsoft Excel
• Microsoft Word
• Property management systems
• Switchboard operation
• Telephone etiquette
• Concierge services

Location

• On-site

Work Type

• Full-time

Experience Level

• Supervisor

Benefits

• Competitive Pay
• Bonus Opportunities
• Training & Development
• Opportunity for Advancement
• Medical
• Dental
• Vision
• 401k with Match
• Paid Time Off
• Holiday Pay
• Free Parking
• Hotel Discounts
• Safe Work Environment
• Opportunities to give back to the community

About the Company

• An organization driven by its Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus.
• A company with a reputation of providing guests with genuine hospitality and a commitment to service that exceeds their expectations.
• A growing organization with a passion for serving guests and providing an unforgettable experience.
• A company that creates loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity, and superior quality and service.

Equal Opportunity

• The Company provides equal employment opportunities to all Associates and applicants for employment without regard to race, color, national origin, sex (including pregnancy, sexual orientation, transgender status, or gender identity or expression), marital status, religion, age, disability, genetic information, veteran status, or any other characteristics protected by federal, state, or local laws.