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About the Role

Join nesto, a rapidly growing fintech company recognized as a Deloitte Fast 50 company and a Canadian Rocketship 2025. We are disrupting the mortgage industry by building the future of mortgage technology. You will be instrumental in building lending technology with top developers, AI engineers, and mortgage experts on a modern tech stack designed to accelerate your career.

Responsibilities

• Act as the primary IT contact for the Toronto office, providing on-site support 5 days/week.
• Provide Level 1 and Level 2 remote support for end users across all office locations.
• Serve as an escalation point for junior support team members.
• Manage onboarding, off-boarding, and user access changes.
• Build, deploy, and support Windows and macOS workstations.
• Maintain and manage hardware inventory and asset tracking.
• Accurately manage tickets and time tracking to meet service levels.
• Troubleshoot and support SaaS applications and internal tools.
• Support and maintain endpoint management platforms for Windows and macOS devices.
• Assist in device lifecycle management, including provisioning, configuration, patching, and recovery.
• Ensure endpoints remain secure, up to date, and compliant with company standards.
• Coordinate with vendors and internal stakeholders to resolve issues.
• Identify opportunities to improve support processes and user experience.
• Assist in maintaining documentation and standard operating procedures.

Requirements

• Minimum 7 years of experience in IT support or IT operations.
• Strong experience supporting Windows environments (Entra ID, Intune, Office 365).
• Working knowledge of macOS support and device management (Jamf or similar tools).
• Experience with managing Google Workspace or similar SaaS environments.
• Experience with managing MDM solutions (Intune, Jamf) and device enrolment processes.
• Experience with managing RMM tools for monitoring and remote support.
• Solid understanding of user lifecycle management (onboarding, off boarding, access changes).
• Strong troubleshooting skills across endpoints, applications, and connectivity.
• Experience working with ticketing systems (ServiceNow or similar).
• Understanding of ITIL-based support practices (ITIL Certification is an asset).
• Strong communication skills and ability to work with both technical and non-technical users at all levels of the organization.

Skills

• Modern endpoint environments (Windows and macOS)
• Troubleshooting
• Communication
• Microsoft 365 ecosystem (Entra ID / Azure AD, Intune, Exchange Online, SharePoint)
• Google Workspace
• Windows and macOS endpoints
• MDM solutions: Microsoft Intune and Jamf Pro
• Apple Business Manager (ABM)
• RMM tools (e.g., NinjaOne)
• SaaS and collaboration tools (e.g., Slack)
• Identity and access management workflows
• Ticketing and service management systems (e.g., ServiceNow)

Location

• Toronto

Work Type

• On-site
• Remote

Experience Level

• Senior

Benefits

• Accelerated Growth opportunities
• Access to best-in-class tools and resources
• Supportive working framework enabling productivity and teamwork

About the Company

• nesto is Canada’s leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide.
• You will be working on Nesto Cloud, Canada’s most advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age.
• We are an entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients.

Equal Opportunity

• At nesto, we believe that creativity and collaboration are the result of a diverse team.
• We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of colour, LGBTQIA+ individuals, and individuals with disabilities to apply.
• We are committed to creating a workplace that is inclusive and welcoming to all.